Incognito Blog

Your source for opinion and insight on network management trends and subscriber experience optimization.

Reduce Churn with Usage Based Retention Offers

Happy confident entrepreneur working with a laptop gesturing thumbs up looking at camera sitting on a couch at home

As broadband markets mature, churn becomes the critical metric for network monetization. Studies have shown that cost and billing are a key churn driver, representing 40% of subscriber attrition. Other studies have shown that half of these subscribers feel they are not receiving “value for money” and hope to find that value by moving to another service provider.

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Experience is Paramount at the 2017 ANGA COM

Right as May turned into June, we joined thousands of attendees at the latest edition of ANGA COM in Cologne, Germany. If you stopped by our booth to say hi, or had a meeting with one of the representatives from Incognito, we want to say thanks for visiting!

Over the course of three days, I had the opportunity to listen and gain insights on the challenges faced today in the industry.

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Service Order Management — Part 6: Automation

gears-image

We’ve covered a number processes throughout the Incognito Order Management Series, including:

As we’ve learned in the previous five articles of this series, the order management process involves multiple complex tasks. The diagram below shows that there is a lot to be considered. If the entire process is completed using an automated solution, it will make the end-to-end order management a lot simpler.

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Service Order Management — Part 4: Installation and Activation Validation

Activation and Validation of services

In the first three articles of the Service Order Management Series, we’ve completed a number of steps along the process, including:

Next, we need to install equipment and validate the activation of services.

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Incognito’s Ronan Bracken Helps Win the Prize at TM Forum’s {Open}:Hack Hackathon

Congratulations Ronan!

Incognito OSS Product Manager, Ronan Bracken, dusted off his coding skills and participated in the TMForum {Open}:Hack hackathon using the TMForum Open APIs. Joining a team of four other ‘hackers’ Ronan helped create a zero-touch provisioning solution to save city water. The solution used trouble tickets, service activation (5G slices), the Internet of Things (IoT), revenue management, and drone control APIs.

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Be Agile or Be Edged Out: “Live” from TM FORUM 2017

Nice, France

I like a conference that’s “Live”. Not just a lively crowd coalescing together to passionately discuss and debate matters of common interests, but more so in the sense of physical presence: things you can feel and touch. In the case of the TM Forum Live! 2017 event, held last week at Nice, France, it’s the Catalyst Pavilions where innovative solutions, best practices, and even exploratory experimentations were on full display.

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