Incognito Blog

Your source for opinion and insight on network management trends and subscriber experience optimization.

UI/UX: Why a Flexible Subscriber Dashboard is the Most Powerful Path Forward

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For cable and telecommunication service providers, subscriber self-care dashboards are an essential part of an optimal customer experience. By giving subscribers the ability to adjust settings within the home network, such as WiFi passwords and parental controls, providers are saving operational time and money. However, not all subscribers arrive at a self-care dashboard with the same technical knowledge. This presents a new challenge for service providers, who often end up spending the saved resources on supporting their non-technical users when utilizing the features of a dashboard.

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How a DNS Proxy Service Can Reduce the Risk of VoIP Service Downtime

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Consumers are embracing VoIP services now more than ever as they get used to calling over Internet application services such as Skype, Facetime, and Google Hangouts. Market Research Store predict that the global value of the VoIP services market is expected to reach above USD140 billion in 2021, representing a compound annual growth rate of above 9.1% between 2016 and 2021.

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Benefits of a Service Repository: Faster Service Configuration and Improved Subscriber Tracking

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In the current environment of fast evolving market demands, service providers must be able to react quickly when deploying new services or they risk playing catch up with their competition. Subscribers will always want new dynamic service options as fast as possible, and having the ability to configure service offerings from an OSS platform within seconds ensures that operators are providing a high quality of experience.

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Why Integrating IPAM Matters and How to Achieve It

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IPAM solutions are the source of truth for IP resources on the network, but when performing IPAM functions such as assignments, reconciliations, DNS updates, network plans, or Regional Internet Registry (RIR) requests, IPAM is often limited by its integration with an OSS. Operational teams often find it challenging to complete routine tasks without an integrated IPAM solution due to siloed data pools and swivel-chair environments.

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Webinar Invitation: How to Solve Firmware Update Challenges

New firmware images are released on a weekly basis to add new functionality, patch security holes, increase stability, and improve broadband performance. However, updating firmware on gateways is renowned across the broadband industry as a time consuming and error-prone process — often resulting in upset customers and increasing the number of complaints to the help desk.

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Enhancing Customer Care, Part 5: Make Purchasing a Frictionless Activity

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In the last part of the series, we looked at the crucial aspects of accurate billing and transparent payment processes and the potential that both of these factors have on subscriber retention rates. But before services are even deployed and a billing cycle can begin, it’s equally important to ensure that the purchasing process is a simple and frictionless endeavour for the customer.

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IPv6: What metrics do you measure in infinity?

By now, most service providers are aware that IPv4 is a limited resource that needs to be used efficiently. Preparations are well underway to move towards an IPv6 future, but for operators who are v6-ready, there is a different problem: how do you know how much of your space is used? The constraints are different, but you still need to know this information. How do you measure the usage of something that is essentially unlimited?

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Why Homegrown Subscriber ID Solutions Limit Problem Solving

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Most service providers are aware that there needs to be a simple, fast way to identify subscribers. Unfortunately, in reality, mapping IP addresses back to subscribers for identification purposes —  such as lawful interception requests or acceptable use policy violations — can be complicated. It usually involves analyzing data sets, completing manual audits, or reliance on multi-step solutions.

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Get Your Guide to Broadband World Forum 2017

Berlin skyline with Spree river in summer, Germany

Are your ready for the most exciting telecommunications industry event of the year, Broadband World Forum 2017?

We’re thrilled to be attending this year’s conference, where we’ll be set up to show what the future of customer care looks like. Visit the Incognito Software stand, B110, to learn about enabling next-generation customer care experiences on your network and meeting the service activation and quality management needs of your customers.

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Announcing Incognito Network Monetization and Analytics Platform

Today Incognito announces its Network Monetization and Analytics Platform which will amalgamate the best of two existing product lines — Incognito Bandwidth Activity Reporter and Active Broadband, acquired in 2016 — into a single platform that includes network data collection, analytics and policy control. The platform will provide network operators with improved subscriber insights, data-driven capacity planning, congestion management and fair use data plans. All of this will be possible from one single platform, allowing network operators to deploy different solutions as their priorities and environment evolve.

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