Incognito Blog

Your source for opinion and insight on network management trends and subscriber experience optimization.

Experience is Paramount at the 2017 ANGA COM

Right as May turned into June, we joined thousands of attendees at the latest edition of ANGA COM in Cologne, Germany. If you stopped by our booth to say hi, or had a meeting with one of the representatives from Incognito, we want to say thanks for visiting!

Over the course of three days, I had the opportunity to listen and gain insights on the challenges faced today in the industry. Continue Reading

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A Thought Exercise on Subscriber Portals

Subscriber portals typically provide users with the means to self-manage their services. This includes activities such as purchasing add-ons and reviewing usage. In some deployments, the subscriber portal can also configure and troubleshoot devices without having to log into a separate control panel that usually has a completely different user interface. This single interface approach keeps things tidy and done right, a subscriber portal can play a major factor in improving Quality of Experience. In this blog post, we look at some core considerations needed in a subscriber portal. Continue Reading

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Service Plans: Conveying the Value Between Tiers to Subscribers

Recently, I found myself in Japan for the first time and got to experience its exhaustively thorough public transportation network firsthand. The operators put a lot effort into ensuring not just safety, but also timeliness and comfort. At the pinnacle of the Japanese transportation network we have the Shinkansen, also known as the bullet train. Being a visitor, I had the privilege of purchasing a Japan Rail Pass, which allows unlimited use of most lines for a specific duration. Continue Reading

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Putting the ICE back in the Fridge

As President Stephane Bourque wraps up his closing remarks, we have now completed the sixth edition of our user conference. Originally called the Incognito Global User Conference, it has now flown under the name Incognito Community Exchange (ICE) for several years. We’ve stuck with this name for so long not because it’s a great acronym, but because it best reflects what we want to achieve every time we run a conference. Continue Reading

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Breaking the ICE with WiFi

Cord cutting. The term is often attributed to subscribers cancelling their TV service. Often, it is replaced with a comparable over-the-top (OTT) service, or a combination of various services such as Netflix and MLB.TV to cover specific demands. The obvious effect to this is that an increasing number of services now rely on the data pipe, and bandwidth consumption across all networks is growing with no signs of stopping. But the TV cable is not the only cord being cut. Almost all devices today ship with WiFi connectivity — and many new devices no longer accept an Ethernet cable. Continue Reading

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Boot Camp 2016: It All Comes Down to This

Boot Camp is our hands-on workshop that takes place the day before the Incognito Community Exchange. We call it the Boot Camp because each year we attempt to cram in as many lab exercises and technical sessions we can. As our products and solutions grow, so do the opportunities to include additional activities. While it may be hard for attendees at Boot Camp to keep up, it also requires careful planning and preparation to make it happen. Continue Reading

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The Mobile-only Household

Many years ago if you wanted to ensure a smooth connection to the Internet you’d grab the CAT5 cable. Fast forward to today and we see that WiFi standards have continued to improve and the hardware is just getting better. There are now few applications where the wired connection is a must, especially in the household. The wired connection might still give you that edge you need in an online game, but it’s no longer necessary. Not having to be tethered to an Ethernet port or to have a cable drop in the drywall is very convenient. Continue Reading

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2015 SCTE EXPO Recap: An Increase-of-Things

New Orleans played host to the 2015 SCTE EXPO – an annual cable telecommunications conference promoting technical knowledge in the industry. We stopped by to learn and engage with other peers in the industry. New Orleans is famous for many dishes like gumbo and jambalaya. For convenience sake you can usually order a sampler. So in my recap of the event, here’s a sampler of things to reflect on from the expo: Continue Reading

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No Roaming Fees in Europe Means More Usage

On June 30, 2015, the European Commission announced that it had come to an agreement on its own policies for an open Internet. Following the footsteps of the U.S. Title II ruling earlier this year, there will be no blocking, no throttling, and no fast lanes. Also included is the phaseout of all roaming charges within the European Union. This means an end to revenue from roaming-related billing and possibly travel-centric add-ons within the Eurozone. However, the removal of roaming charges will also open up the network for increased usage — and that could be a good thing for EU operators. Continue Reading

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