Preserving Network Capacity With Network Policies

As a communication service provider (CSP), you can never have enough network capacity. Subscriber demand for online video, gaming, and communications services is driving an increasing demand for network bandwidth that will continue to grow for the foreseeable future. Not only is the video consumer population growing, new video codecs like 4K HDR will greatly … Continue reading “Preserving Network Capacity With Network Policies”

End of the Big Dumb Pipe Era

There is no doubt that technology innovation over the past 15 years has driven the broadband industry. From dial-up to DOCSIS 3.1, ADSL to GPON, and GPRS to LTE — the key to service provider success has been the ability to increase speeds at least one order of magnitude with each new generation.

Reduce Churn with Usage Based Retention Offers

As broadband markets mature, churn becomes the critical metric for network monetization. Studies have shown that cost and billing are a key churn driver, representing 40% of subscriber attrition. Other studies have shown that half of these subscribers feel they are not receiving “value for money” and hope to find that value by moving to … Continue reading “Reduce Churn with Usage Based Retention Offers”

What Fixed Broadband Can Learn From Mobility About Fair Unlimited Services

Unlimited mobile data is seeing a resurgence, with all major carriers in the USA offering some form of unlimited services. Looking at these next generation unlimited services reveals innovation lessons that are relevant to fixed broadband providers who are attempting to address exponential growth in bandwidth consumption.

Broadband Service Trends – A Year In Review

2016 has been a dynamic year for network service providers. We’ve compiled a number of articles regarding the current state and future outlook of broadband service innovation. Let us know what you think of 2016 and what you are thinking about for service innovation in 2017. Learn more about how Active Broadband can enable service … Continue reading “Broadband Service Trends – A Year In Review”

Best Practices for Usage Based Billing

For those of us who have been involved in usage based billing since the early 2000’s, 2016 feels like “deja vu all over again”. While this is the year Internet service providers globally began to embrace usage tiered services, Canadian service providers pioneered usage based billing over 5 years ago and there are many lessons … Continue reading “Best Practices for Usage Based Billing”

Improve Subscriber Loyalty with Better Quality of Experience

As Internet penetration approaches 100%, broadband service providers must shift their growth strategy from new acquisitions to reducing churn. ISPs in mature markets expect between 1% and 3% of monthly churn. The difference can amount to millions in lost earnings. Some subscribers leave for lower prices and special offers, but most leave for the promise … Continue reading “Improve Subscriber Loyalty with Better Quality of Experience”

Why It’s Time to Modernize Your Firmware Upgrades

In a competitive environment, it’s essential for MSOs to develop and deploy new services. However, it’s also important to remember the basics to keep things running smoothly to ensure consistent service quality. I recently spoke to Broadband Technology Report about the importance of keeping software up-to-date with timely firmware upgrades.