Incognito Blog

Your source for opinion and insight on network management trends and subscriber experience optimization.

6 Reasons a Billing Solution Won’t Cut It for Service Fulfillment

You don’t always need to dazzle consumers — but you do need to deliver what they want, when they want it, or else risk being left behind. The crux of service activation is to provide requested services to the subscriber in the shortest possible timeframe. The rise in multi-play service offerings can sometimes make this goal difficult, with service fulfilment involving multiple back-end components, including billing, provisioning, activation, monitoring, and diagnostics, as well as different technology types. Continue Reading

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Automating Back End Processes

Sick of waiting on slow systems? Automate back-end processes for better efficiency and savings.

Sick of waiting on slow systems? Automate back-end processes for better efficiency and savings.

Is there ever a good time to change the software running your networks? I recently worked with a US cable operator who undertook this mammoth task and I think the answer is yes — when your existing software is holding you back, it’s time to try something new. Continue Reading

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