Incognito Blog

Your source for opinion and insight on network management trends and subscriber experience optimization.

The Wired Operator in a Wireless World, Part 3: Offering Tailored Promotions to Improve Return on Investment

Visibility into usage habits and trends makes it easier to understand what new products should be offered, and to whom. With the right solution, you can identify when a customer should be offered a different package or media access, or a trial upgrade to better suit their bandwidth utilization history, traffic hours, traffic type, and subscriber type (business or residential). Continue Reading

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The Wired Operator in a Wireless World, Part 2: Self-Driving Networks

Let’s face it, providing broadband services is more than just provisioning a gateway. No gateway is the same, provides the same management interfaces, or supports the latest protocol of the respective access technology. Beyond the various nuances at the end of the day, there are specific business drivers that need to be solved: be it providing a new MPLS circuit, activating community WiFi, provisioning telephony, enabling a new service, or providing proactive care. Today’s operators are keenly aware of the need for service agility. Automation is key to ensuring agile and reliable service. Continue Reading

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The Wired Operator in a Wireless World, Part 1: Subscriber-Aware Network Intelligence

Converged access networks are becoming the norm for today’s communication service provider (CSP), as the traditional wireline and fiber operators look to support the changing needs of their customers in an increasingly wireless world. What does a converged network look like for the subscriber when it includes a transparent layer offering seamless handoff between wireless and wired access? How does the CSP provide that seamless world between the wireless access within the home and abroad? Continue Reading

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How to Optimize Public WiFi Deployments

In major urban centers across North America, finding a public WiFi signal is about as easy as finding a Starbucks; which, actually offers WiFi service to its patrons at no additional cost. This partnership makes sense when you consider 75% of people say one week without WiFi would leave them grumpier than one week without coffee — why not serve both in the same place? Continue Reading

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A Technical Guide to DOCSIS 3.1 and Beyond – Part. 3: The Future of DOCSIS

In my last two posts of the Technical Guide to DOCSIS 3.1, we explored both the bandwidth capacity increases, and the technical advantages enabled by DOCSIS 3.1. Over the next few years, we will start to see wide-scale commercial adoption of DOCSIS 3.1. But what happens next? DOCSIS 3.1 still has some faults that will need to be explored to further advance the communications industry. Continue Reading

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A Technical Guide to DOCSIS 3.1 and Beyond – Part. 2: Technical Advantages

In my last post, we found that DOCSIS 3.1 has the potential to enable a 10x capacity increase over DOCSIS 3.0. Let’s look at the technical details how that is achieved, the challenges in upgrading and some of the solutions for supporting a heterogeneous deployment. If that in itself isn’t reason enough for your business to consider an upgrade, here’s a list of the technical advantages enabled by DOCSIS 3.1: Continue Reading

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5 reasons why you should adopt NFV for your CPEs

Communication service providers around the world are about to embark on an epic journey. A journey which has the potential to be a major game changer for hardware and software vendors alike. The simple concept of decoupling software from hardware, referred to as network functions virtualization (NFV), promises to improve an operator’s ability to differentiate themselves from the competition by moving network functions from dedicated appliances to generic commercial off-the-shelf (COTS) servers. This ability provides a wealth of benefits including service agility, cost reduction, and improved subscriber insight, all with vendor freedom on a future-proofed platform. Continue Reading

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IoT Has a New Friend — 802.11ah

Throughout the last year, enabling the Internet of Things (IoT) is a topic that has risen to the forefront for many communication service providers. Even people outside of the broadband industry understand the importance of connected devices, because the reliance on IoT is growing every day. We now have Internet-enabled light bulbs, dead bolts, smoke detectors, refrigerators, mirrors, and yes, even toothbrushes. Continue Reading

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