Incognito Blog

Your source for opinion and insight on network management trends and subscriber experience optimization.

Fraud Prevention or: How I Learned to Stop Worrying and Love the Cable Modem

In an age where providers are trying to increase their average revenue per user (ARPU), they must arm themselves to fight service theft. There is no ARPU to increase when there is no revenue collected from a subscriber. Furthermore, service theft can affect quality of experience (QoE) on a network and require further investment to ensure QoE remains high for paying customers. Although service theft has become harder to perform, it is still a major problem. Operators must avoid taking a reactive approach to revenue assurance by finding a solution that can identify and protect their networks from service theft. Continue Reading

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If It Ain’t Broke, Don’t Fix It

Cable operators are slowly introducing newer, more sophisticated gateways, with support for TR-069, MOCA, and DOCSIS — but what can be done with all those old gateways? They’re still working, but how do you manage their firmware and ensure that you don’t end up overloading your CMTS or provisioning stack during a mass upgrade, or worse yet, end up bricking the population? Continue Reading

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Super Stream Sunday: Are Operators Ready?

This weekend, broadband operators enter uncharted territory: an 11-hour bandwidth-streaming extravaganza in celebration of one of America’s favourite pastimes — Super Bowl Sunday.

For the first time ever, the big game will not only be available to cable TV subscribers. It will be streamed live on NBC’s website for anyone in the U.S. who tunes in, regardless of whether they pay for monthly services or not. Even outside of the U.S., Internet viewers can still tune in by paying $9.99 to stream the game from NBC.

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Is Network Virtualization Right for You?

Network Function Virtualization (NFV) is gaining momentum throughout the cable industry, but the long-term implications of this trend are yet to be seen. Though modern physical infrastructure equivalents are currently the most efficient way of provisioning and optimizing singular services, these hardware-based environments lack opportunities for service providers to customize their networks and address the dynamic and fluctuating bandwidth requirements brought on by booming multimedia services like OTT and P2P content. Continue Reading

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