Kids have everything these days. Ok, maybe not everything, but they have a lot more than I ever had growing up. That’s generally how it goes from generation to generation. The next generation benefits from the progress of the previous generation.
I laughed when my son sardonically exclaimed, “where’s my wifi, dad?” but it also hit a nerve. He was joking but it got me thinking, maybe I need to ensure that he appreciates all these free services that I’m paying for. Continue Reading
Zero-touch provisioning (ZTP) — whatever does that mean?
Of course, it is another marketing term. I think the term “closer to zero touch provisioning” is probably a better term but CTZTP, as opposed to ZTP, is a bit more of a mouthful.
Whenever I hear terms that I’m not familiar with, I get struck by a bolt of curiosity. What is this new and shiny term that has just appeared as if from nowhere? Continue Reading
Like any good business, communication service providers (CSPs) are constantly searching for new ways to increase average revenue per user (ARPU). For a long time this was achieved by offering new service options such as IPTV or mobile subscriptions, which could be packaged into an Internet services contract to increase monthly charges. The challenge with this method of back-to-base is that at a certain point subscribers are going to turn down service enhancements that either aren’t affordable, or they may decide they don’t need anything beyond triple-play and become a static source of revenue. In addition, the trend towards all-IP services has resulted in long-time subscribers dropping traditional video and phone subscriptions in favour mobile data and over-the-top (OTT) content. Continue Reading
Getting projects done on-time and accurately can be a minefield of trouble. With all the good intention in the world, projects can still go south quickly.
Why should this be so? Why do projects fail? A lot of the reasons can be traced back to the team relationships. Why do people get upset during projects? Why do relationships degrade? Why are attitudes called into questioned? Continue Reading
Key to the success for any business is the return on investment. Achieving a good return on investment depends a large amount on the support systems that are used to manage the customer services. Like all communication service providers, there are key challenges when rolling out fiber networks. Continue Reading
When comparing similar software solutions within the communications industry, there are a number of considerations that are crucial for making a final decision on which product to select. The main decision, obviously, is whether the solution supports the functionality that is required to achieve your primary goal. However, there are a number of other common factors that must be considered at a later stage in the procurement process. Continue Reading
It may sound simple but sometimes when we’ve worked in an organization for a long time, we can miss the obvious. It’s a sentiment captured well in the saying “cannot see the forest for the trees”. How does this apply to a business? Well, the reason that we go into business is to make money. It’s pretty obvious, right? However, I’ve noticed that sometimes different departments can get so wrapped up in the day-to-day running of the business that the bigger picture can be missed.
Even if the day-to-day operations of a business runs smoothly, it doesn’t automatically mean that the company will be profitable. The key to success is to identify areas that will either generate or save money. For a service provider, this can mean many things. Continue Reading
Over the years, many communication service providers will build up their information systems bit by bit. Every so often as new services are required, a new process and vendor product is installed. Several years later, there can be many legacy processes and vendor products chosen and designed by many different people. Continue Reading
One of the most important aspects for a vendor is to understand what the customer wants. Sometimes the message between the customer and vendor can get distorted as it passes from sales to product/project managers to engineers. It’s important that the vendor is knowledgeable and experienced enough to ensure the customer gets exactly what he wants. But what’s the best way to deliver this message? Continue Reading
What’s one thing that can help simplify service management for everyone involved — from your network administrator to a customer service representative to the end user? Continue Reading