Incognito Blog

Your source for opinion and insight on network management trends and subscriber experience optimization.

Benefits of a Service Repository: Faster Service Configuration and Improved Subscriber Tracking

In the current environment of fast evolving market demands, service providers must be able to react quickly when deploying new services or they risk playing catch up with their competition. Subscribers will always want new dynamic service options as fast as possible, and having the ability to configure service offerings from an OSS platform within seconds ensures that operators are providing a high quality of experience. Continue Reading

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Reduce Churn with Better Visibility Over Your Service Activation Processes

How much visibility do you have over service activation processes?

For many service providers, the answer to that question is bleak. The sad truth is that visibility over service activation processes, including errors and misconfigurations, is lacking in many Tier 3, Tier 2, and even Tier 1 organizations. Today’s operators often turn to multiple siloed systems when attempting to ensure that services are activated accurately, on time, and are working as promised. Continue Reading

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Service Order Management — Part 6: Automation

We’ve covered a number processes throughout the Incognito Order Management Series, including:

As we’ve learned in the previous five articles of this series, the order management process involves multiple complex tasks. The diagram below shows that there is a lot to be considered. If the entire process is completed using an automated solution, it will make the end-to-end order management a lot simpler. Continue Reading

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Service Order Management — Part 4: Installation and Activation Validation

In the first three articles of the Service Order Management Series, we’ve completed a number of steps along the process, including:

Next, we need to install equipment and validate the activation of services. Continue Reading

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Service Order Management — Part 1: What Service Can You Offer?

In the modern era of telecommunication services, automation of B/OSS processes to activate subscriber services is essential. The more integration and automation on a network, the lower the OPEX costs. But automating any process can be difficult. There are numerous steps along the process of end-to-end order management that can become complex, especially when more subscribers are being added onto a network. Continue Reading

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Where’s my WiFi, Dad?

Kids have everything these days. Ok, maybe not everything, but they have a lot more than I ever had growing up. That’s generally how it goes from generation to generation. The next generation benefits from the progress of the previous generation.

I laughed when my son sardonically exclaimed, “where’s my wifi, dad?” but it also hit a nerve. He was joking but it got me thinking, maybe I need to ensure that he appreciates all these free services that I’m paying for. Continue Reading

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