How much visibility do you have over service activation processes?
For many service providers, the answer to that question is bleak. The sad truth is that visibility over service activation processes, including errors and misconfigurations, is lacking in many Tier 3, Tier 2, and even Tier 1 organizations. Today’s operators often turn to multiple siloed systems when attempting to ensure that services are activated accurately, on time, and are working as promised. Continue Reading
What’s the one thing holding you back from growing your business?
It’s easy to point the finger at the competition, or changing subscriber habits; however, one of the biggest problems facing communication service providers today is pretty simple. Continue Reading
We’ve covered a number processes throughout the Incognito Order Management Series, including:
As we’ve learned in the previous five articles of this series, the order management process involves multiple complex tasks. The diagram below shows that there is a lot to be considered. If the entire process is completed using an automated solution, it will make the end-to-end order management a lot simpler. Continue Reading
In the previous articles from the Service Order Management Series, we looked at the following steps in the activation of a new service order:
In the first three articles of the Service Order Management Series, we’ve completed a number of steps along the process, including:
Next, we need to install equipment and validate the activation of services. Continue Reading
In the previous two articles in the Service Order Management Series, we discussed processes for offering subscriber services as well as capturing and validating orders. Next up in our process steps are resource allocation and service activation. Continue Reading
In the first article of the Service Order Management Series, we explored what questions to ask and what steps to follow when offering your subscribers a set of services. Now, we’re going to look at capturing and validating an order. Continue Reading
In the modern era of telecommunication services, automation of B/OSS processes to activate subscriber services is essential. The more integration and automation on a network, the lower the OPEX costs. But automating any process can be difficult. There are numerous steps along the process of end-to-end order management that can become complex, especially when more subscribers are being added onto a network. Continue Reading
Kids have everything these days. Ok, maybe not everything, but they have a lot more than I ever had growing up. That’s generally how it goes from generation to generation. The next generation benefits from the progress of the previous generation.
I laughed when my son sardonically exclaimed, “where’s my wifi, dad?” but it also hit a nerve. He was joking but it got me thinking, maybe I need to ensure that he appreciates all these free services that I’m paying for. Continue Reading
Zero-touch provisioning (ZTP) — whatever does that mean?
Of course, it is another marketing term. I think the term “closer to zero touch provisioning” is probably a better term but CTZTP, as opposed to ZTP, is a bit more of a mouthful.
Whenever I hear terms that I’m not familiar with, I get struck by a bolt of curiosity. What is this new and shiny term that has just appeared as if from nowhere? Continue Reading