Incognito Blog

Your source for opinion and insight on network management trends and subscriber experience optimization.

Service Order Management — Part 6: Automation

We’ve covered a number processes throughout the Incognito Order Management Series, including:

As we’ve learned in the previous five articles of this series, the order management process involves multiple complex tasks. The diagram below shows that there is a lot to be considered. If the entire process is completed using an automated solution, it will make the end-to-end order management a lot simpler. Continue Reading

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Service Order Management — Part 4: Installation and Activation Validation

In the first three articles of the Service Order Management Series, we’ve completed a number of steps along the process, including:

Next, we need to install equipment and validate the activation of services. Continue Reading

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Service Order Management — Part 1: What Service Can You Offer?

In the modern era of telecommunication services, automation of B/OSS processes to activate subscriber services is essential. The more integration and automation on a network, the lower the OPEX costs. But automating any process can be difficult. There are numerous steps along the process of end-to-end order management that can become complex, especially when more subscribers are being added onto a network. Continue Reading

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Where’s my WiFi, Dad?

Kids have everything these days. Ok, maybe not everything, but they have a lot more than I ever had growing up. That’s generally how it goes from generation to generation. The next generation benefits from the progress of the previous generation.

I laughed when my son sardonically exclaimed, “where’s my wifi, dad?” but it also hit a nerve. He was joking but it got me thinking, maybe I need to ensure that he appreciates all these free services that I’m paying for. Continue Reading

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Zero-Touch Provisioning… Really?

Zero-touch provisioning (ZTP) — whatever does that mean?

Of course, it is another marketing term. I think the term “closer to zero touch provisioning” is probably a better term but CTZTP, as opposed to ZTP, is a bit more of a mouthful.

Whenever I hear terms that I’m not familiar with, I get struck by a bolt of curiosity. What is this new and shiny term that has just appeared as if from nowhere? Continue Reading

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Prepaid Services — Increasing Revenue and Improving QoS without Inflating CAPEX

Like any good business, communication service providers (CSPs) are constantly searching for new ways to increase average revenue per user (ARPU). For a long time this was achieved by offering new service options such as IPTV or mobile subscriptions, which could be packaged into an Internet services contract to increase monthly charges. The challenge with this method of back-to-base is that at a certain point subscribers are going to turn down service enhancements that either aren’t affordable, or they may decide they don’t need anything beyond triple-play and become a static source of revenue. In addition, the trend towards all-IP services has resulted in long-time subscribers dropping traditional video and phone subscriptions in favour mobile data and over-the-top (OTT) content. Continue Reading

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