The first fiscal quarter is a crucial time for any business executive. This is the time when meetings are held and strategies are set into motion, helping to shape the trends of the year ahead.
As the telecom industry continues to speed past an exhilarating 2016, it’s time to look at the new year. Here are my top three predictions for 2017: Continue Reading
It’s the gold medal race, the one you’ve been waiting for all day. You and your workmates huddle around the screen, anticipation building as you wait for the start. All eyes are on the favorite, your country’s rising star and the hope of the nation. Continue Reading
We’re always talking about the importance of the customer experience and measuring quality of experience (QoE), but what exactly does this mean?
A recent Incognito poll of service providers highlighted that measuring subscriber QoE can be tricky, since it can be difficult to determine exactly what subscriber QoE refers to. The survey indicated that: Continue Reading
The annual Incognito Community Exchange (ICE) event is less than 2 weeks away! Have you registered yet?
This year’s conference promises to be our best one yet, with a full schedule of presentations and panels on vital industry topics such as NFV, SDN, CCAP, DOCSIS 3.1, IPv6 transition, and FTTx provisioning solutions.
If that alone isn’t enough to convince you, here are 5 other reasons you won’t want to miss out on this year’s ICE: Continue Reading
Think your organization is exempt from in-house network abuse? Think again. A CFCA Global Fraud Survey of communication service providers found that dealer fraud was one of the top five methods of fraud, costing $US 3.35 billion annually.
In this scenario, customer service representatives (CSRs) or administrators with access to account information may upgrade friends or family to a premium service package or even provide free access to services. Continue Reading
Greetings and Happy New Year. Back from my brief holiday break and ready to work, it’s time once again for me to look through my industry periscope in search of what’s on the horizon in 2016. Here are my predictions for the year ahead: Continue Reading
When it comes to IPv6, is your network up to scratch? Or do you still have some basic preparation to do?
The race towards IPv6 is a marathon, not a sprint. It’s going to take careful preparation, incremental changes, and hard work before you see results — but in the end, when you reach the final stretch, it will all be worth it.
Right now, only about 17% of communication service providers are IPv6-ready but it’s clear most are trying to get into shape. Check out how you compare in the Shape Up for IPv6 infographic, based off our recent global survey and report IPv6 Readiness in the Communication Service Provider Industry. Continue Reading
Isn’t it incredible how quickly time seems to pass us by? With each passing year, the excitement circulating within the broadband industry seems to grow exponentially. This excitement has a wonderful way of invigorating change and inspiring the many different players within the communications space: from telco and cable providers, to leading industry organizations, to software solution providers that constantly shift the communications landscape with next-gen technology. Continue Reading
It’s D-Day for IPv4. More than four years after first launching IPv6, North American regional Internet registry ARIN — the body in charge of handing out IP addresses in North America — has completely run out of IPv4 addresses, along with the RIRs in the Asia Pacific and Europe.
What does this mean for broadband service providers? Continue Reading
Slow. Expensive. Unresponsive. These are some of the common service complaints levelled at communication service providers — could your subscribers be thinking this too? Continue Reading