Incognito Blog

Your source for opinion and insight on network management trends and subscriber experience optimization.

Manage What You Measure with IPDR

Cable providers are facing challenging times — and there’s no quick fix in sight. The surging popularity of over-the-top (OTT) content is one of the biggest sources of additional bandwidth, with Netflix now accounting for more than one third of all downstream Internet traffic during peak hours in North America. It’s no wonder, then, that bottlenecks form during evening hours and deteriorate service quality.

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Extending WiFi Services to Increase Customer Loyalty

Subscribers today expect to be connected at all times. Whether you’re relaxing at home, eating lunch in a cafe, or even sitting in the car on a road trip with your family, it’s never been more important to be able to get online.

Worldwide, 46% of total mobile data traffic was offloaded onto the fixed network through WiFi in 2014. By 2016, more traffic is expected to be offloaded from cellular networks onto WiFi than what remains on cellular networks. WiFi connectivity is increasingly common in new cars, WiFi- only phones are now a reality, and this trend towards expecting an Internet connection anywhere, at any time, is likely to continue in the future. Continue Reading

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The 3 Keys to Unlock Your Operational Performance

Like any business, service providers must constantly evaluate the success of their operations. For implementations and installments, this is usually done by setting a strategic objective and then measuring progress made towards completion. But for operational teams, success is often measured by the repeated achievement of daily goals aligned to corporate objectives. Setting these benchmarks and collecting this data is accomplished by frequently running key performance indicators (KPIs). Continue Reading

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Delivering What the Consumer Wants

Innovation in the broadband space is no longer driven by operators, tech companies, or standards bodies. It’s driven by consumer wants.

Service providers are being propelled forward by the consumer adoption of the Internet of Everything (IoE), and consumers want their providers to do more: they want immediate access to their favourite television programming. Continue Reading

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Video: What to Expect from ICE 2015

Have you ever wondered what other operators are planning to do with network function virtualization? How about CCAP or DOCSIS 3.1? These are some of the questions I’ve been hearing lately, because people always want to know what the best industry practices are when it comes to new technology. And that’s exactly what they can expect to find out at Incognito Community Exchange (ICE). Continue Reading

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Daddy, Why Can’t I Watch TV Today?

Your users don’t want to disappoint their sons or daughters with slow speeds when they’re trying to watch the latest animated feature or teen series online. So they do what most people do under pressure from their kids — they purchase a faster Internet speed. This way, they can guarantee that all their family members are able to watch videos online at anytime they want to. Continue Reading

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Improve Customer Satisfaction with Seamless CPE Evergreening

Technology races forward at rapid speeds, but that doesn’t mean our devices have to fall behind. At first glance, firmware management on existing customer-premises equipment (CPE) may not seem like something that would impact the bottom line. But when you step back and consider how much Quality of Experience (QoE) and customer retention accounts for in the broadband and telecommunication industries, there are significant revenue impacts that come from ensuring customer devices are up-to-date and issue-free. Continue Reading

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Why all Node Splits are Not Created Equally

You have been there before. All your tools tell you it’s time to perform a node split, and you diligently plan the split on a dark and stormy night. The split happens, uneventfully, as they always are — or so we would like to believe. And then a few weeks down the road, you realize that your tools are telling you that a node split should be done again! What happened? Why are you being told to redo this work? Continue Reading

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