Incognito Blog

Your source for opinion and insight on network management trends and subscriber experience optimization.

Service Order Management — Part 6: Automation

gears-image

We’ve covered a number processes throughout the Incognito Order Management Series, including:

As we’ve learned in the previous five articles of this series, the order management process involves multiple complex tasks. The diagram below shows that there is a lot to be considered. If the entire process is completed using an automated solution, it will make the end-to-end order management a lot simpler.

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Service Order Management — Part 4: Installation and Activation Validation

Activation and Validation of services

In the first three articles of the Service Order Management Series, we’ve completed a number of steps along the process, including:

Next, we need to install equipment and validate the activation of services.

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Incognito’s Ronan Bracken Helps Win the Prize at TM Forum’s {Open}:Hack Hackathon

Congratulations Ronan!

Incognito OSS Product Manager, Ronan Bracken, dusted off his coding skills and participated in the TMForum {Open}:Hack hackathon using the TMForum Open APIs. Joining a team of four other ‘hackers’ Ronan helped create a zero-touch provisioning solution to save city water. The solution used trouble tickets, service activation (5G slices), the Internet of Things (IoT), revenue management, and drone control APIs.

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Be Agile or Be Edged Out: “Live” from TM FORUM 2017

Nice, France

I like a conference that’s “Live”. Not just a lively crowd coalescing together to passionately discuss and debate matters of common interests, but more so in the sense of physical presence: things you can feel and touch. In the case of the TM Forum Live! 2017 event, held last week at Nice, France, it’s the Catalyst Pavilions where innovative solutions, best practices, and even exploratory experimentations were on full display.

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Service Order Management — Part 1: What Service Can You Offer?

Automation of business workflows and processes with businessman

In the modern era of telecommunication services, automation of B/OSS processes to activate subscriber services is essential. The more integration and automation on a network, the lower the OPEX costs. But automating any process can be difficult. There are numerous steps along the process of end-to-end order management that can become complex, especially when more subscribers are being added onto a network.

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Need More Tools in Your WiFi Network Kit?

The growing subscriber appetite for mobility of IP services has caused worldwide WiFi-usage rates to reach unprecedented highs. A recent trends and analysis report predicted that by 2020, wired devices will account for 34 percent of IP traffic while WiFi and mobile devices will account for 66 percent of IP traffic.

The rapid rise of WiFi utilization is seen in two distinct areas: high penetration rates of service provider WiFi within the subscriber home and increased adoption of public WiFi hotspots.

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How Could Changes to Net Neutrality Rules Affect Broadband Providers and Their Subscribers?

Net Neutrality regulations within the United States have been a topic of much debate over the past decade, and it’s recently come to the front page of major news outlets again. With a new FCC chair in place, and already some Internet regulatory changes being pushed down the pipeline, broadband providers and subscribers alike are scrambling to discover what the future holds for Internet access and user rights.

Follow the link below to read commentary from Incognito CEO Stephane Bourque on what broadband providers and their subscribers can expect to see from the coming changes to Net Neutrality rules:

https://telecomreseller.com/2017/03/13/how-could-changes-to-net-neutrality-rules-affect-broadband-providers-and-their-subscribers/

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