Service Order Management — Part 5: Error Handling

In the previous articles from the Service Order Management Series, we looked at the following steps in the activation of a new service order:

At this point, our subscriber’s services are up and running, but in order to protect business processes and minimize potential disruption to the subscriber’s experience, there must be a mechanism to handle errors. There is potential for a lot of errors throughout the order management cycle, for example:

Error Handling

Whatever the reason, the error handling sub-process needs to be able to deal with the error effectively. Some of the ways to achieve this are:

Error handling may involve integration of many components throughout the order management cycle, including:

In the final article of the Incognito Order Management Series, we’ll look at how automation is a key component in the end-to-end order management process.