Service Order Management — Part 6: Automation

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We’ve covered a number processes throughout the Incognito Order Management Series, including:

As we’ve learned in the previous five articles of this series, the order management process involves multiple complex tasks. The diagram below shows that there is a lot to be considered. If the entire process is completed using an automated solution, it will make the end-to-end order management a lot simpler.

Operators can reduce the complexity of order management processes with an automated solution

Operators can reduce the complexity of order management processes with an automated solution

One of the obvious goal of any business is to make a profit. For service providers in the telecommunications industry, there are two main ways that this can be done:

  • Increasing Revenues
  • Decreasing Costs

Automation is a major contributor to both of these options.

Automation

Today, all major industries use automation to make production processes quicker, more efficient, and less error prone. Take the manufacturing of any electronic component and you’ll find that robots are used extensively.

The same can be said for the order management processes. Having the ability to reduce manual steps while streamlining and hardening business processes will greatly increase an organization’s ability to efficiently deliver products and services to their subscribers. Hardening business processes also decreases the potential for errors caused by accidental mistakes. With proper automation, if errors do occur, these will be contained within a range of known issues that makes resolution much easier

A fully automated solution can help us along the entire process of order management, streamlining subscriber service activation to increase revenue, while decreasing costs with less manual effort. In addition, quick issue resolution helps to improve the subscriber experience and leads to better customer loyalty.

Conclusion

This series focused, for the most part, on the service activation and fulfillment processes required for a new or existing subscriber, but there are other processes to consider. Deactivation, upgrading and downgrading, and other steps may be required throughout the lifecycle of a customer. There are also ancillary processes such as the configuration of the various servers, which may also be automated.

For complete end-to-end order management, a holistic solution is required. Visit the Incognito solution for Catalog-Driven Service Fulfillment, or contact us for more information.

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