Posts on ACS

Your source for opinion and insight on the latest trends on ACS.

Improving QoE and QoS with TR-069: Active Monitoring Part 2

In my last blog, we explored how TR-143 consists of two parts — per-CPE network monitoring and network-initiated monitoring — to give operators visibility into network-wide metrics. Let’s dive deeper into how this kind of active monitoring and the full suite of TR-069 specifications can be used to improve quality of Service (QoS) and Quality of Experience (QoE) for subscribers. Continue Reading

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Beyond TR-069: How Active Monitoring Improves QoE for End Users

Subscriber quality of experience (QoE) can be difficult to quantify. A variety of factors both inside and outside the customer premises can affect a subscriber’s service — and unfortunately, not all of these can be controlled. For instance, within the home network, there may be signal blockage or range issues affecting the service of a WiFi connected device, while outside the network there may be channel interference caused by nearby cell towers or even neighboring networks.

How can network operators and administrators adequately understand the factors affecting a subscriber’s QoE if they are unable to see the external factors impacting service quality? Continue Reading

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WiFi QoE Assurance with TR-069 — Part 3: From Single AP to Large AP Deployments

Last week we investigated how rich data derived from TR-069 can be used to optimize the service quality of a single access point (AP) within the subscriber premises.

Often a service provider will control multiple APs within a multi-dwelling unit, university campus, or other public space. This opens up new doors for optimizing service quality — instead of simply optimizing a single AP, you are now able to control other APs in the vicinity as well. Continue Reading

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WiFi QoE Assurance with TR-069 — Part 1: The Toolbox

Subscribers today expect to be connected at all times with exceptional service quality. For communication service providers operating in urban environments, multi-dwelling units (MDUs) are a big cause for concern.

Delivering consistently high WiFi service quality in high-density environments is a challenge. The sheer number of nearby access points, electronics, and outside influences can result in a host of WiFi service quality issues that are difficult to diagnose without visibility into the customer premises. Issues affecting WiFi service quality in MDUs may include: Continue Reading

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5 Easy Ways to Improve Customer Experiences

In last week’s blog, we discovered the importance of customer experiences. We learnt that great customer experience not only keeps revenue flowing, it’s actually an efficient way to strengthen your incoming revenue stream.

In the 2014 American Consumer Satisfaction Index report, ISPs scored lower than all other related industries.

Don’t let this be an indication of your business. Here are 5 easy ways to improve customer experiences: Continue Reading

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Just How Important Are Customer Experiences?

In 2015, mature markets like North America and Western Europe saw Internet penetration exceed 80% (with the United States nearing 90%). This high level of adoption has shifted the focus of service providers across these regions to heavily invest in customer experience management platforms instead of attracting new customers with advertisements. Continue Reading

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Extending WiFi Services to Increase Customer Loyalty

Subscribers today expect to be connected at all times. Whether you’re relaxing at home, eating lunch in a cafe, or even sitting in the car on a road trip with your family, it’s never been more important to be able to get online.

Worldwide, 46% of total mobile data traffic was offloaded onto the fixed network through WiFi in 2014. By 2016, more traffic is expected to be offloaded from cellular networks onto WiFi than what remains on cellular networks. WiFi connectivity is increasingly common in new cars, WiFi- only phones are now a reality, and this trend towards expecting an Internet connection anywhere, at any time, is likely to continue in the future. Continue Reading

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The 3 Keys to Unlock Your Operational Performance

Like any business, service providers must constantly evaluate the success of their operations. For implementations and installments, this is usually done by setting a strategic objective and then measuring progress made towards completion. But for operational teams, success is often measured by the repeated achievement of daily goals aligned to corporate objectives. Setting these benchmarks and collecting this data is accomplished by frequently running key performance indicators (KPIs). Continue Reading

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