Posts on ACS

Your source for opinion and insight on the latest trends on ACS.

Extending WiFi Services to Increase Customer Loyalty

Subscribers today expect to be connected at all times. Whether you’re relaxing at home, eating lunch in a cafe, or even sitting in the car on a road trip with your family, it’s never been more important to be able to get online.

Worldwide, 46% of total mobile data traffic was offloaded onto the fixed network through WiFi in 2014. By 2016, more traffic is expected to be offloaded from cellular networks onto WiFi than what remains on cellular networks. WiFi connectivity is increasingly common in new cars, WiFi- only phones are now a reality, and this trend towards expecting an Internet connection anywhere, at any time, is likely to continue in the future. Continue Reading

Continue Reading
  • Share:

The 3 Keys to Unlock Your Operational Performance

Like any business, service providers must constantly evaluate the success of their operations. For implementations and installments, this is usually done by setting a strategic objective and then measuring progress made towards completion. But for operational teams, success is often measured by the repeated achievement of daily goals aligned to corporate objectives. Setting these benchmarks and collecting this data is accomplished by frequently running key performance indicators (KPIs). Continue Reading

Continue Reading
  • Share:

Improve Customer Satisfaction with Seamless CPE Evergreening

Technology races forward at rapid speeds, but that doesn’t mean our devices have to fall behind. At first glance, firmware management on existing customer-premises equipment (CPE) may not seem like something that would impact the bottom line. But when you step back and consider how much Quality of Experience (QoE) and customer retention accounts for in the broadband and telecommunication industries, there are significant revenue impacts that come from ensuring customer devices are up-to-date and issue-free. Continue Reading

Continue Reading
  • Share:

Understanding what Influences QoE

Industry-wide, a great deal of time is being spent trying to improve Quality of Experience (QoE) within the subscriber home. This is especially prevalent in the US market, where the American Consumer Satisfaction Index found that ISP satisfaction scores are generally lower in comparison to other industries. In 2014, satisfaction has even decreased 3.1% to 63%. Across the pond, 2014 European satisfaction performance indicators have Internet provision services ranked at a 72.5%. There is obvious room for improvement. Continue Reading

Continue Reading
  • Share:

Improve Subscriber Loyalty with Better Quality of Experience

As Internet penetration approaches 100%, broadband service providers must shift their growth strategy from new acquisitions to reducing churn.

ISPs in mature markets expect between 1% and 3% of monthly churn. The difference can amount to millions in lost earnings. Some subscribers leave for lower prices and special offers, but most leave for the promise of better Quality of Experience (QoE). Continue Reading

Continue Reading
  • Share:

3 Things Holding You Back From TR-069

If you’re a regular reader of this blog, you’re probably starting to understand the benefits of TR-069. These standards offer service providers greater control over CPEs, visibility beyond the home gateway, remote provisioning, and simplified firmware management — all positives when trying to improve service quality and reduce support costs. But there are still a number of hurdles holding operators back from implementation. Continue Reading

Continue Reading
  • Share: