It’s a familiar scenario that every service provider is likely to face: legal authorities request IP usage records and information about the subscribers associated with those IPs to fulfil lawful intercept or copyright infringement violations. Given the sensitive nature of these requests, it is vital that the information you provide is completely accurate. Can you make that guarantee? Continue Reading
Like any good business, communication service providers (CSPs) are constantly searching for new ways to increase average revenue per user (ARPU). For a long time this was achieved by offering new service options such as IPTV or mobile subscriptions, which could be packaged into an Internet services contract to increase monthly charges. The challenge with this method of back-to-base is that at a certain point subscribers are going to turn down service enhancements that either aren’t affordable, or they may decide they don’t need anything beyond triple-play and become a static source of revenue. In addition, the trend towards all-IP services has resulted in long-time subscribers dropping traditional video and phone subscriptions in favour mobile data and over-the-top (OTT) content. Continue Reading
This blog was co-authored with Patrick Kinnerk, Senior Product Manager at Incognito.
Cable modem fraud can be a major source of revenue leakage for service providers. A recent study found that communication service providers lost $3 billion dollars worldwide due to cable modem cloning and fraudulent practices.
To combat this problem, device provisioning solutions include mechanisms to prevent loss — but what do you really need to protect your bottom line? Continue Reading
Last week I talked about the importance of fast-tracking DOCSIS firmware updates. But from a cost perspective, do you know how much are you spending annually on DOCSIS firmware management? For too many service providers, the answer is no. Continue Reading
In today’s high-speed IP services environment, network administrators often rely on manual steps to complete the complex business processes that ensure device and network health. One of the most tedious tasks for network administrators is managing and updating firmware across a wide network of end-user DOCSIS gateways.
In major urban centers across North America, finding a public WiFi signal is about as easy as finding a Starbucks; which, actually offers WiFi service to its patrons at no additional cost. This partnership makes sense when you consider 75% of people say one week without WiFi would leave them grumpier than one week without coffee — why not serve both in the same place? Continue Reading
It may sound simple but sometimes when we’ve worked in an organization for a long time, we can miss the obvious. It’s a sentiment captured well in the saying “cannot see the forest for the trees”. How does this apply to a business? Well, the reason that we go into business is to make money. It’s pretty obvious, right? However, I’ve noticed that sometimes different departments can get so wrapped up in the day-to-day running of the business that the bigger picture can be missed.
Even if the day-to-day operations of a business runs smoothly, it doesn’t automatically mean that the company will be profitable. The key to success is to identify areas that will either generate or save money. For a service provider, this can mean many things. Continue Reading
In my last blog, we identified a number of triggers that cause an organization to pursue an IPAM automation solution. Now let’s look at some specific use cases on a cable network that can be improved with automation.
Here are the four questions you can ask yourself when looking at what to automate on a cable network. Continue Reading
Global Internet penetration is at an all time high, with rates in mature markets such as North America and Europe exceeding 80%. These statistics indicate clearly that demand for IP services is being met wherever it’s needed, but how can operators continue to maximize profits as markets become more and more saturated? Continue Reading
We are a long way from the days where the only connected device in the home was the family-shared PC. Today, each household member can have a smartphone, a tablet, and a laptop connected to the Internet. Chances are it won’t peak there, as connected wearables and IoT devices gain traction. Continue Reading