Converged access networks are becoming the norm for today’s communication service provider (CSP), as the traditional wireline and fiber operators look to support the changing needs of their customers in an increasingly wireless world. What does a converged network look like for the subscriber when it includes a transparent layer offering seamless handoff between wireless and wired access? How does the CSP provide that seamless world between the wireless access within the home and abroad? Continue Reading
Kids have everything these days. Ok, maybe not everything, but they have a lot more than I ever had growing up. That’s generally how it goes from generation to generation. The next generation benefits from the progress of the previous generation.
I laughed when my son sardonically exclaimed, “where’s my wifi, dad?” but it also hit a nerve. He was joking but it got me thinking, maybe I need to ensure that he appreciates all these free services that I’m paying for. Continue Reading
Advancements in virtual private networking have extended system capabilities for service providers. Providers can divide LANs into multiple discrete segments using either Virtual Local Area Networks (vLANs), leverage Multiprotocol Label Switching (MPLS) or Virtual Routing and Forwarding (VRF) to host Virtual Private Networks (VPNs) that support service operations over multiple instances. Continue Reading
Zero-touch provisioning (ZTP) — whatever does that mean?
Of course, it is another marketing term. I think the term “closer to zero touch provisioning” is probably a better term but CTZTP, as opposed to ZTP, is a bit more of a mouthful.
Whenever I hear terms that I’m not familiar with, I get struck by a bolt of curiosity. What is this new and shiny term that has just appeared as if from nowhere? Continue Reading
It’s a familiar scenario that every service provider is likely to face: legal authorities request IP usage records and information about the subscribers associated with those IPs to fulfil lawful intercept or copyright infringement violations. Given the sensitive nature of these requests, it is vital that the information you provide is completely accurate. Can you make that guarantee? Continue Reading
Like any good business, communication service providers (CSPs) are constantly searching for new ways to increase average revenue per user (ARPU). For a long time this was achieved by offering new service options such as IPTV or mobile subscriptions, which could be packaged into an Internet services contract to increase monthly charges. The challenge with this method of back-to-base is that at a certain point subscribers are going to turn down service enhancements that either aren’t affordable, or they may decide they don’t need anything beyond triple-play and become a static source of revenue. In addition, the trend towards all-IP services has resulted in long-time subscribers dropping traditional video and phone subscriptions in favour mobile data and over-the-top (OTT) content. Continue Reading
This blog was co-authored with Patrick Kinnerk, Senior Product Manager at Incognito.
Cable modem fraud can be a major source of revenue leakage for service providers. A recent study found that communication service providers lost $3 billion dollars worldwide due to cable modem cloning and fraudulent practices.
To combat this problem, device provisioning solutions include mechanisms to prevent loss — but what do you really need to protect your bottom line? Continue Reading
Last week I talked about the importance of fast-tracking DOCSIS firmware updates. But from a cost perspective, do you know how much are you spending annually on DOCSIS firmware management? For too many service providers, the answer is no. Continue Reading
In today’s high-speed IP services environment, network administrators often rely on manual steps to complete the complex business processes that ensure device and network health. One of the most tedious tasks for network administrators is managing and updating firmware across a wide network of end-user DOCSIS gateways.
In major urban centers across North America, finding a public WiFi signal is about as easy as finding a Starbucks; which, actually offers WiFi service to its patrons at no additional cost. This partnership makes sense when you consider 75% of people say one week without WiFi would leave them grumpier than one week without coffee — why not serve both in the same place? Continue Reading