Cable operators face a big challenge today as data utilization continues to increase on their networks. Keeping up with the demand for high quality services while upgrading network infrastructure seems to be a never-ending task. Many times, network upgrades are done without much help from tools and systems, leaving it mostly based on experience and performance indicators defined by the operator. Unfortunately, this is the reality for far too many service providers today. Continue Reading
It’s the gold medal race, the one you’ve been waiting for all day. You and your workmates huddle around the screen, anticipation building as you wait for the start. All eyes are on the favorite, your country’s rising star and the hope of the nation. Continue Reading
The escalating popularity of IPTV and over-the-top (OTT) services like Netflix, HBO Now, and numerous other major content providers is causing cable operators to lose TV subscriptions. This change brings an unprecedented amount of strain on existing network infrastructure as these subscribers move from TV services to streaming services, greatly increasing bandwidth consumption. This trend is a major threat to communication service providers (CSPs) who are attempting to fairly monetize a diverse subscriber base while still providing a rich quality of experience (QoE) for every user on the network. Continue Reading
Measuring and managing subscriber bandwidth can be an easy and cost-efficient way to improve subscriber quality of experience (QoE).
In a HFC cable network, bandwidth is shared among users in the same fiber-node. Even though improvements in DOCSIS technology has allowed a substantial increase of bandwidth availability per fiber-node, a few heavy users — as well as new 4K video content — can quickly kill recently-made network investments and leave subscribers with an impression that they are not receiving the quality they deserve. Continue Reading
Greetings and Happy New Year. Back from my brief holiday break and ready to work, it’s time once again for me to look through my industry periscope in search of what’s on the horizon in 2016. Here are my predictions for the year ahead: Continue Reading
The rise in global Internet traffic is stressing broadband networks. In this environment, communication service providers (CSPs) need to manage their high-speed data platforms and businesses even more than before.
Based on a survey of Incognito Software Systems operators, the average monthly household data consumption in North America is Continue Reading
In my last blog, we looked at why Internet Protocol Detail Record (IPDR) became widely used for usage-based billing in the cable industry, and touched on other uses for IPDR data today. I’d like to explore this latter point further.
Other than billing customers based on bandwidth consumption, what is IPDR good for, really? Continue Reading
When engineers think of Internet Protocol Detail Record (IPDR), usually the first thing that comes to mind is usage-based billing. While usage-based billing is the reason that the cable industry first adopted IPDR, it’s important to remember that the information provided by this protocol goes way beyond billing. Continue Reading
In last week’s blog, we discovered the importance of customer experiences. We learnt that great customer experience not only keeps revenue flowing, it’s actually an efficient way to strengthen your incoming revenue stream.
In the 2014 American Consumer Satisfaction Index report, ISPs scored lower than all other related industries.
Don’t let this be an indication of your business. Here are 5 easy ways to improve customer experiences: Continue Reading
In 2015, mature markets like North America and Western Europe saw Internet penetration exceed 80% (with the United States nearing 90%). This high level of adoption has shifted the focus of service providers across these regions to heavily invest in customer experience management platforms instead of attracting new customers with advertisements. Continue Reading