5 Easy Ways to Improve Customer Experiences

In last week’s blog, we discovered the importance of customer experiences. We learnt that great customer experience not only keeps revenue flowing, it’s actually an efficient way to strengthen your incoming revenue stream. In the 2014 American Consumer Satisfaction Index report, ISPs scored lower than all other related industries. Don’t let this be an indication … Continue reading “5 Easy Ways to Improve Customer Experiences”

Just How Important Are Customer Experiences?

In 2015, mature markets like North America and Western Europe saw Internet penetration exceed 80% (with the United States nearing 90%). This high level of adoption has shifted the focus of service providers across these regions to heavily invest in customer experience management platforms instead of attracting new customers with advertisements.

Manage What You Measure with IPDR

Cable providers are facing challenging times — and there’s no quick fix in sight. The surging popularity of over-the-top (OTT) content is one of the biggest sources of additional bandwidth, with Netflix now accounting for more than one third of all downstream Internet traffic during peak hours in North America. It’s no wonder, then, that … Continue reading “Manage What You Measure with IPDR”

Fair Share for Bandwidth Management

Too often operators don’t understand how much broadband is consumed on their network — or know how to identify the heaviest users. Without insight into subscriber usage, it’s impossible to track trends and understand network traffic. As a result, how can you know where to make investments, split nodes, or implement policies that have a … Continue reading “Fair Share for Bandwidth Management”

Title II Proposal Brings Certainty; and Questions

Over the past few months, there has been a lot of uncertainty surrounding the broadband industry in the United States due to Title II reclassification of Internet Service Providers (ISPs), which the Federal Communications Committee (FCC) is considering. Originally intended for traditional telephony, this classification was written in the 1930s, without provisions for broadband and … Continue reading “Title II Proposal Brings Certainty; and Questions”

Delivering What the Consumer Wants

Innovation in the broadband space is no longer driven by operators, tech companies, or standards bodies. It’s driven by consumer wants. Service providers are being propelled forward by the consumer adoption of the Internet of Everything (IoE), and consumers want their providers to do more: they want immediate access to their favourite television programming.

Super Stream Sunday: Are Operators Ready?

This weekend, broadband operators enter uncharted territory: an 11-hour bandwidth-streaming extravaganza in celebration of one of America’s favourite pastimes — Super Bowl Sunday. For the first time ever, the big game will not only be available to cable TV subscribers. It will be streamed live on NBC’s website for anyone in the U.S. who tunes … Continue reading “Super Stream Sunday: Are Operators Ready?”

Help! My Network is Congested

You already know what’s happening. With the explosion of broadband usage and online video, and especially streaming video from over-the-top (OTT) services like Netflix and YouTube, broadband service providers’ networks are heavily tapped.

Are you Playing Roulette with your Network Upgrades?

Exponential growth in network bandwidth requirements has created a need for large CAPEX investments for most service providers. Unfortunately, each provider faces limits on all expenditures and must upgrade only what is needed, when it is needed. Nobody should waste time or money by performing unnecessary network upgrades.