Posts on Big Data

Your network holds a wealth of information, get tips leveraging it to enhance QoE.

Broadband Providers: What Are The Implications of Virtual Reality?

Broadband service providers take note, personal virtual reality (VR) platforms are going to reshape the industry sooner than you think.

We’ve seen a constant stream of VR-related news coming from major industry tradeshows, online broadband publications, and even broadband CEO blog posts. I’ll try to generalize their comments succinctly: personal VR platforms are expected to bring massive sales, huge increases in bandwidth consumption, and dramatic shifts in subscriber quality expectations. This is an exciting time for broadband service providers, but it’s essential to consider what implications VR will have on your organization. Continue Reading

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Incognito’s Ronan Bracken Helps Win the Prize at TM Forum’s {Open}:Hack Hackathon

Incognito OSS Product Manager, Ronan Bracken, dusted off his coding skills and participated in the TMForum {Open}:Hack hackathon using the TMForum Open APIs. Joining a team of four other ‘hackers’ Ronan helped create a zero-touch provisioning solution to save city water. The solution used trouble tickets, service activation (5G slices), the Internet of Things (IoT), revenue management, and drone control APIs. Continue Reading

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Capacity Planning Survey: Are Your Numbers Accurate?

Better management of network congestion and accurate capacity planning is crucial for keeping your customers’ happy, but inaccurate data and manual processes are slowing down organizational decisions for network capacity upgrades.

While voice, video, and Internet bandwidth usage continues to skyrocket, accurate capacity planning for broadband networks has become a vital topic in the industry. Continue Reading

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How Can You Make More Accurate Capacity Planning Decisions?

Cable operators face a big challenge today as data utilization continues to increase on their networks. Keeping up with the demand for high quality services while upgrading network infrastructure seems to be a never-ending task. Many times, network upgrades are done without much help from tools and systems, leaving it mostly based on experience and performance indicators defined by the operator. Unfortunately, this is the reality for far too many service providers today. Continue Reading

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How Much are You Losing to Internal Fraud?

Think your organization is exempt from in-house network abuse? Think again. A CFCA Global Fraud Survey of communication service providers found that dealer fraud was one of the top five methods of fraud, costing $US 3.35 billion annually.

In this scenario, customer service representatives (CSRs) or administrators with access to account information may upgrade friends or family to a premium service package or even provide free access to services. Continue Reading

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Manage What You Measure with IPDR

Cable providers are facing challenging times — and there’s no quick fix in sight. The surging popularity of over-the-top (OTT) content is one of the biggest sources of additional bandwidth, with Netflix now accounting for more than one third of all downstream Internet traffic during peak hours in North America. It’s no wonder, then, that bottlenecks form during evening hours and deteriorate service quality.

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Big Data

By now, we’ve all heard this term and we all want to buy some. However, Big Data is not a product, it’s a new way of doing things — you might even say it’s a new philosophy. Slowly, it’s changing the way any business operates, including service providers. Continue Reading

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