As we come full circle on the topic of Enhancing Customer Care we get to one of the most challenging and crucial aspects of the Customer Lifecycle: Discover.
Long before Retention and Customer Service, Use, Bill and Pay, and Purchase, comes Discover. An operator may have the best infrastructure backbone, the best community involvement, or the best Netflix ratings on the market; but all of that is meaningless if nobody has signed up to the services — or understands why they should. Continue Reading
As a communication service provider (CSP), you can never have enough network capacity. Subscriber demand for online video, gaming, and communications services is driving an increasing demand for network bandwidth that will continue to grow for the foreseeable future. Not only is the video consumer population growing, new video codecs like 4K HDR will greatly increase the bandwidth required to deliver high quality streams. New applications like 8K video and Virtual Reality will require an order of magnitude more bandwidth than today’s online games and movies. Continue Reading
Today Incognito announces its Network Monetization and Analytics Platform which will amalgamate the best of two existing product lines — Incognito Bandwidth Activity Reporter and Active Broadband, acquired in 2016 — into a single platform that includes network data collection, analytics and policy control. The platform will provide network operators with improved subscriber insights, data-driven capacity planning, congestion management and fair use data plans. All of this will be possible from one single platform, allowing network operators to deploy different solutions as their priorities and environment evolve.
Broadband service providers take note, personal virtual reality (VR) platforms are going to reshape the industry sooner than you think.
We’ve seen a constant stream of VR-related news coming from major industry tradeshows, online broadband publications, and even broadband CEO blog posts. I’ll try to generalize their comments succinctly: personal VR platforms are expected to bring massive sales, huge increases in bandwidth consumption, and dramatic shifts in subscriber quality expectations. This is an exciting time for broadband service providers, but it’s essential to consider what implications VR will have on your organization. Continue Reading
Better management of network congestion and accurate capacity planning is crucial for keeping your customers’ happy, but inaccurate data and manual processes are slowing down organizational decisions for network capacity upgrades.
While voice, video, and Internet bandwidth usage continues to skyrocket, accurate capacity planning for broadband networks has become a vital topic in the industry. Continue Reading
Every major technology player in the market, from makers of mobile phones to TVs, action cameras, drones, and video streaming applications, have already released support for 4K video. Google just announced its latest gadget collection, which includes the new Pixel phone that will back everything up in the cloud with unlimited space — including all your 4K videos. It has also launched a new $90 Chromecast Ultra that will make 4K streaming possible and affordable for more people than ever before.
I think you get the picture — and it’s a 4K picture. Continue Reading