Subscriber quality of experience (QoE) can be difficult to quantify. A variety of factors both inside and outside the customer premises can affect a subscriber’s service — and unfortunately, not all of these can be controlled. For instance, within the home network, there may be signal blockage or range issues affecting the service of a WiFi connected device, while outside the network there may be channel interference caused by nearby cell towers or even neighboring networks.
How can network operators and administrators adequately understand the factors affecting a subscriber’s QoE if they are unable to see the external factors impacting service quality? Continue Reading