Posts on convergence

See the advantages and meet the challenges involved in offering multiple services over a single network

The Wired Operator in a Wireless World, Part 3: Offering Tailored Promotions to Improve Return on Investment

Visibility into usage habits and trends makes it easier to understand what new products should be offered, and to whom. With the right solution, you can identify when a customer should be offered a different package or media access, or a trial upgrade to better suit their bandwidth utilization history, traffic hours, traffic type, and subscriber type (business or residential). Continue Reading

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The Wired Operator in a Wireless World, Part 2: Self-Driving Networks

Let’s face it, providing broadband services is more than just provisioning a gateway. No gateway is the same, provides the same management interfaces, or supports the latest protocol of the respective access technology. Beyond the various nuances at the end of the day, there are specific business drivers that need to be solved: be it providing a new MPLS circuit, activating community WiFi, provisioning telephony, enabling a new service, or providing proactive care. Today’s operators are keenly aware of the need for service agility. Automation is key to ensuring agile and reliable service. Continue Reading

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The Wired Operator in a Wireless World, Part 1: Subscriber-Aware Network Intelligence

Converged access networks are becoming the norm for today’s communication service provider (CSP), as the traditional wireline and fiber operators look to support the changing needs of their customers in an increasingly wireless world. What does a converged network look like for the subscriber when it includes a transparent layer offering seamless handoff between wireless and wired access? How does the CSP provide that seamless world between the wireless access within the home and abroad? Continue Reading

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Your Guide to FTTH Connect 2016

There’s only one week to go until FTTH Connect unleashes on Nashville, Tennessee. For anyone looking for faster service fulfilment or who have questions about building a fiber strategy, this event is an opportunity to learn about FTTH connectivity from across the world.

The Incognito team is excited to be exhibiting our fiber solution at FTTH Connect this year. We’ve put together this guide to the show and city to help you make the most of your stay. Continue Reading

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6 Reasons a Billing Solution Won’t Cut It for Service Fulfillment

You don’t always need to dazzle consumers — but you do need to deliver what they want, when they want it, or else risk being left behind. The crux of service activation is to provide requested services to the subscriber in the shortest possible timeframe. The rise in multi-play service offerings can sometimes make this goal difficult, with service fulfilment involving multiple back-end components, including billing, provisioning, activation, monitoring, and diagnostics, as well as different technology types. Continue Reading

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Professional Services: Committed to Your Success

Key industry trends — like SDN, NFV, vCPEs, CCAP, TR-069, bandwidth congestion management, and converged service orchestration — are set to change the way communication service providers maintain operations throughout the world. With such constant change, keeping up-to-date and understanding all the latest innovations is starting to become a full-time job. And let’s be honest — introducing next-generation multi-service, multi-device hardware and software systems into existing operations is a confusing and cumbersome task. Continue Reading

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Delivering What the Consumer Wants

Innovation in the broadband space is no longer driven by operators, tech companies, or standards bodies. It’s driven by consumer wants.

Service providers are being propelled forward by the consumer adoption of the Internet of Everything (IoE), and consumers want their providers to do more: they want immediate access to their favourite television programming. Continue Reading

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Riding the Waves of the Future

Yes, that was the theme of this year’s Caribbean Cable and Telecommunications Association (CCTA) conference. This annual event was held in sunny Montego Bay, Jamaica, over the first week of February.

The warmth of the people and the optimistic attitude is contagious, and the intimate ‘up close and personal’ style has always been the hallmark of the conference. For that, one has to applaud the fine work that CCTA puts into the event, drawing together operators, vendors, programmers, solution providers, marketers, and technologists alike — and this year, over 270 attendees and 80-some exhibitors. Continue Reading

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