Riding the Waves of the Future

Yes, that was the theme of this year’s Caribbean Cable and Telecommunications Association (CCTA) conference. This annual event was held in sunny Montego Bay, Jamaica, over the first week of February. The warmth of the people and the optimistic attitude is contagious, and the intimate ‘up close and personal’ style has always been the hallmark … Continue reading “Riding the Waves of the Future”

Integrating your Business to Streamline Service

Modern-day subscribers demand rapid service from their providers. Unfortunately, manual intervention is typically required at multiple steps throughout the service fulfillment process. Cumbersome mechanisms surrounding activation, device configuration, troubleshooting, and communication with billing departments can cause significant delays.

Top Five Takeaways from SCTE Cable-Tec Expo

This year, Incognito was once again at SCTE Cable-Tec Expo, and like always, it did not disappoint. It was a great opportunity to catch up with existing customers, all of whom had great feedback about our products and the Incognito experience, and also to hear about current cable industry trends and trajectories. Here are my … Continue reading “Top Five Takeaways from SCTE Cable-Tec Expo”

Holding to a Higher Standard

Technical and product standards are important: they indicate credibility and help to set people’s expectations. Unfortunately, wherever there are standards, there are people, products, and companies who falsely claim to meet them. As a software vendor, deeply entrenched in device access, I’ve seen it all. I’ve seen large hardware vendors failing to follow standards that … Continue reading “Holding to a Higher Standard”