Posts on convergence

See the advantages and meet the challenges involved in offering multiple services over a single network

Riding the Waves of the Future

Yes, that was the theme of this year’s Caribbean Cable and Telecommunications Association (CCTA) conference. This annual event was held in sunny Montego Bay, Jamaica, over the first week of February.

The warmth of the people and the optimistic attitude is contagious, and the intimate ‘up close and personal’ style has always been the hallmark of the conference. For that, one has to applaud the fine work that CCTA puts into the event, drawing together operators, vendors, programmers, solution providers, marketers, and technologists alike — and this year, over 270 attendees and 80-some exhibitors. Continue Reading

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Integrating your Business to Streamline Service

Modern-day subscribers demand rapid service from their providers. Unfortunately, manual intervention is typically required at multiple steps throughout the service fulfillment process. Cumbersome mechanisms surrounding activation, device configuration, troubleshooting, and communication with billing departments can cause significant delays. Continue Reading

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Top Five Takeaways from SCTE Cable-Tec Expo

This year, Incognito was once again at SCTE Cable-Tec Expo, and like always, it did not disappoint. It was a great opportunity to catch up with existing customers, all of whom had great feedback about our products and the Incognito experience, and also to hear about current cable industry trends and trajectories. Here are my top five takeaways from this three day industry event that brought together some of the cable telecommunications industry’s top leaders. Continue Reading

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Multi-Vendor, Multi-Device Support

When I talk to employees, partners, and even competitors, they often ask me, “Why does Incognito support such a wide range of devices?” Our philosophy has always been to support whatever devices our customers are using or planning to use. It’s not an easy task to keep up with ever-changing technologies and standards, but we value flexibility and want to deliver this to our customers. Continue Reading

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Holding to a Higher Standard

Technical and product standards are important: they indicate credibility and help to set people’s expectations. Unfortunately, wherever there are standards, there are people, products, and companies who falsely claim to meet them.

As a software vendor, deeply entrenched in device access, I’ve seen it all. I’ve seen large hardware vendors failing to follow standards that they themselves developed or helped design. I’ve seen CPE vendors who forget to read the fine print or choose to interpret a standard in their own way. I’ve seen small manufacturers who are pressured to comply with standards, but who fail miserably because compliance was delegated to University students as a class project. Continue Reading

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