Posts on Device provisioning

Tips for delivering the right services to the right devices reliably and scalably.

Service quality management: finding hidden problems on your network

Where do most quality of service issues occur in the network?

If you guessed within the customer premises, you’d be right.  More than half of all service issues occur within the customer premises, with everything from signal blockage, range restrictions, or outside network channel interference affecting service quality.

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Tradeshow Recap: Mobile World Congress 2017

The trek to the tech mecca was on last week in Barcelona for Mobile World Congress. Of course, the news, the hype, and the crowd are all mind-bogglingly big! One piece of news that caught my eye the first day was when one of the speakers threw out a piece of data: In the eyes of consumers, mobile operators’ reputations trend just above the tobacco industry!

That’s not very good. So, what gives? Continue Reading

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The Wired Operator in a Wireless World, Part 3: Offering Tailored Promotions to Improve Return on Investment

Visibility into usage habits and trends makes it easier to understand what new products should be offered, and to whom. With the right solution, you can identify when a customer should be offered a different package or media access, or a trial upgrade to better suit their bandwidth utilization history, traffic hours, traffic type, and subscriber type (business or residential). Continue Reading

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High Availability and Disaster Recovery 101

In a practical example, centralized lease solutions are used by many OSS/BSS services to perform lease lookups. These can be used for legal, troubleshooting, and ultimately even billing. Being able to perform lease lookups is a critical component in the overall provisioning of services to a subscriber. But what would happen if services are unreachable? Continue Reading

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The Wired Operator in a Wireless World, Part 2: Self-Driving Networks

Let’s face it, providing broadband services is more than just provisioning a gateway. No gateway is the same, provides the same management interfaces, or supports the latest protocol of the respective access technology. Beyond the various nuances at the end of the day, there are specific business drivers that need to be solved: be it providing a new MPLS circuit, activating community WiFi, provisioning telephony, enabling a new service, or providing proactive care. Today’s operators are keenly aware of the need for service agility. Automation is key to ensuring agile and reliable service. Continue Reading

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The Wired Operator in a Wireless World, Part 1: Subscriber-Aware Network Intelligence

Converged access networks are becoming the norm for today’s communication service provider (CSP), as the traditional wireline and fiber operators look to support the changing needs of their customers in an increasingly wireless world. What does a converged network look like for the subscriber when it includes a transparent layer offering seamless handoff between wireless and wired access? How does the CSP provide that seamless world between the wireless access within the home and abroad? Continue Reading

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“To Geo or Not to Geo…”?

I’m often asked by operators whether georedundancy is a necessary requirement for provisioning systems. While I’d like to be able to give a clear yes or no answer, the reality is a little more complicated.

Georedundancy refers to the physical separation of data centers between geographic locations. The argument for georedundancy is that it provides resiliency against catastrophic events and natural disasters, such as fires, tornadoes, or other situations that might cause you to lose a data center for a period of time. By physically separating your servers in geographically diverse data centers, you can be sure to have one location up and running, even if the other one fails. Continue Reading

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Zero-Touch Provisioning… Really?

Zero-touch provisioning (ZTP) — whatever does that mean?

Of course, it is another marketing term. I think the term “closer to zero touch provisioning” is probably a better term but CTZTP, as opposed to ZTP, is a bit more of a mouthful.

Whenever I hear terms that I’m not familiar with, I get struck by a bolt of curiosity. What is this new and shiny term that has just appeared as if from nowhere? Continue Reading

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