In last week’s blog, we discovered the importance of customer experiences. We learnt that great customer experience not only keeps revenue flowing, it’s actually an efficient way to strengthen your incoming revenue stream.
In the 2014 American Consumer Satisfaction Index report, ISPs scored lower than all other related industries.
Don’t let this be an indication of your business. Here are 5 easy ways to improve customer experiences: Continue Reading
Technology races forward at rapid speeds, but that doesn’t mean our devices have to fall behind. At first glance, firmware management on existing customer-premises equipment (CPE) may not seem like something that would impact the bottom line. But when you step back and consider how much Quality of Experience (QoE) and customer retention accounts for in the broadband and telecommunication industries, there are significant revenue impacts that come from ensuring customer devices are up-to-date and issue-free. Continue Reading