It’s a familiar scenario that every service provider is likely to face: legal authorities request IP usage records and information about the subscribers associated with those IPs to fulfil lawful intercept or copyright infringement violations. Given the sensitive nature of these requests, it is vital that the information you provide is completely accurate. Can you make that guarantee? Continue Reading
As we approach the end of 2016, everyone starts to think about their new year’s resolutions and what they hope to achieve in 2017. While we all have some personal goals and resolutions, I believe that one of the top resolutions in the cable world is to become fraud free. Continue Reading
Initial adoptions of DOCSIS 3.1, the highly-anticipated CableLabs specification update packing 10x capacity increases over its predecessor, have already stirred up the global broadband community. Major MSOs such as Comcast, TDC-Denmark, and Cox have started initial implementations, paving the way for service providers that look to embark on a long and storied journey with the latest catalyst in broadband network innovation. In July 2016, Australia’s National Broadband Network (NBN) announced their plans to upgrade their hybrid fiber-coaxial (HFC) network with the specification. Continue Reading
There are many ways that fraud can appear in your network. Our focus today will be on cable modem cloning and its affect on your bottom line, as well as the quality of service (QoS) impacts that fraud has on your legitimate end users.
Let’s start with the basics: what does cable modem cloning mean? Continue Reading
Think your organization is exempt from in-house network abuse? Think again. A CFCA Global Fraud Survey of communication service providers found that dealer fraud was one of the top five methods of fraud, costing $US 3.35 billion annually.
In this scenario, customer service representatives (CSRs) or administrators with access to account information may upgrade friends or family to a premium service package or even provide free access to services. Continue Reading