Posts on FTTx

Your source for opinion and insight on the latest trends on FTTx.

Enhancing Customer Care, Part 3: Broadband Experience and the Outside Plant

In the last part of my series on Enhancing Customer Care, I described the essential role of the customer call center, which directly affects the Customer Service and Retention stages of the customer lifecycle model. Both of these stages are immediately impactful to a subscriber’s quality of experience (QoE) whenever a service issue occurs.

What’s equally impactful to the state of customer experience is how customers are using the services purchased. For the operator, this means proactively ensuring that customers receive the services they have paid for — the promised up/download speeds and bandwidth allotments, connection reliability and predictable service are being delivered. Continue Reading

Continue Reading
  • Share:

Broadband Providers: What Are The Implications of Virtual Reality?

Broadband service providers take note, personal virtual reality (VR) platforms are going to reshape the industry sooner than you think.

We’ve seen a constant stream of VR-related news coming from major industry tradeshows, online broadband publications, and even broadband CEO blog posts. I’ll try to generalize their comments succinctly: personal VR platforms are expected to bring massive sales, huge increases in bandwidth consumption, and dramatic shifts in subscriber quality expectations. This is an exciting time for broadband service providers, but it’s essential to consider what implications VR will have on your organization. Continue Reading

Continue Reading
  • Share:

What’s En Route for 2017?

The first fiscal quarter is a crucial time for any business executive. This is the time when meetings are held and strategies are set into motion, helping to shape the trends of the year ahead.

As the telecom industry continues to speed past an exhilarating 2016, it’s time to look at the new year. Here are my top three predictions for 2017: Continue Reading

Continue Reading
  • Share:

Your Guide to FTTH Connect 2016

There’s only one week to go until FTTH Connect unleashes on Nashville, Tennessee. For anyone looking for faster service fulfilment or who have questions about building a fiber strategy, this event is an opportunity to learn about FTTH connectivity from across the world.

The Incognito team is excited to be exhibiting our fiber solution at FTTH Connect this year. We’ve put together this guide to the show and city to help you make the most of your stay. Continue Reading

Continue Reading
  • Share:

2015: A Year of Innovation and Improvement

Isn’t it incredible how quickly time seems to pass us by? With each passing year, the excitement circulating within the broadband industry seems to grow exponentially. This excitement has a wonderful way of invigorating change and inspiring the many different players within the communications space: from telco and cable providers, to leading industry organizations, to software solution providers that constantly shift the communications landscape with next-gen technology. Continue Reading

Continue Reading
  • Share:

9 Things to Remember when Launching FTTH Services

There’s more to deploying fiber-to-the-home (FTTH) services than just making an infrastructure investment. As service providers shift strategies to fiber technology to accommodate an all-IP landscape where bandwidth consumption rates continue to rise, one constant remains: the need to provide a great quality of experience (QoE). Continue Reading

Continue Reading
  • Share: