Happy new year to all the Incognito blog readers. This year, we’ve partnered with our friends at Light Reading to publish my annual industry predictions article.
What lies ahead for service providers in 2018? Follow the link to find out my thoughts on Artificial Intelligence, Network and OSS upgrades, Mergers and Acquisitions, and Cloud Computing:
http://go.incognito.com/what-lies-ahead-for-csps Continue Reading
In last week’s blog, we discovered the importance of customer experiences. We learnt that great customer experience not only keeps revenue flowing, it’s actually an efficient way to strengthen your incoming revenue stream.
In the 2014 American Consumer Satisfaction Index report, ISPs scored lower than all other related industries.
Don’t let this be an indication of your business. Here are 5 easy ways to improve customer experiences: Continue Reading
For a show like Mobile World Congress (MWC), technologies are undoubtedly out on full display — from network infrastructure gear to devices, and from software to applications. You expect to see lots of gadgets at a mobile technology show, and vendors come out in full force, year after year, to show off their latest shiny innovations. Continue Reading
We’re just back from the Mobile World Congress in Barcelona, Spain, where more than 85,000 attendees from over 200 countries gathered to discover what the 1,800 companies present had to showcase. As expected, some of the show’s biggest themes focused on the Internet of Things, the mobile cloud, Big Data, and wearable devices. Continue Reading