In 2015, mature markets like North America and Western Europe saw Internet penetration exceed 80% (with the United States nearing 90%). This high level of adoption has shifted the focus of service providers across these regions to heavily invest in customer experience management platforms instead of attracting new customers with advertisements. Continue Reading
After decades of talk, the time for IPv6 has finally arrived. There are several transition options available, but whatever approach you choose, the challenge will be to make sure that your subscribers don’t experience a reduction in quality of service.
As with any change to your business, migrating or upgrading to a new system can be stressful. When the change affects your core business or has the potential to impact your subscribers, the last thing you want is to be left flying solo without a guide. Continue Reading
Business owners and managers are often on the lookout for tools that will simplify workloads or automate repetitive tasks. Sometimes, the answer may seem to lie in open source software, but how do you decide which open source tools are appropriate to use?
I’m not afraid to admit that even here at Incognito we use some forms of open source software. For example, some of the code libraries and tools that we use to develop our solutions are open source. Here’s a checklist that I use when considering whether or not an open source tool is the right fit: Continue Reading