Posts on professional services

Your source for opinion and insight on the latest trends on professional services.

Just How Important Are Customer Experiences?

In 2015, mature markets like North America and Western Europe saw Internet penetration exceed 80% (with the United States nearing 90%). This high level of adoption has shifted the focus of service providers across these regions to heavily invest in customer experience management platforms instead of attracting new customers with advertisements. Continue Reading

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Open Source: The Right Choice?

Business owners and managers are often on the lookout for tools that will simplify workloads or automate repetitive tasks. Sometimes, the answer may seem to lie in open source software, but how do you decide which open source tools are appropriate to use?

I’m not afraid to admit that even here at Incognito we use some forms of open source software. For example, some of the code libraries and tools that we use to develop our solutions are open source. Here’s a checklist that I use when considering whether or not an open source tool is the right fit: Continue Reading

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