Posts on QoE

Your source for opinion and insight on the latest trends on QoE.

Broadband Service Trends – A Year In Review

2016 has been a dynamic year for network service providers. We’ve compiled a number of articles regarding the current state and future outlook of broadband service innovation. Let us know what you think of 2016 and what you are thinking about for service innovation in 2017.

Learn more about how Active Broadband can enable service innovation with policy and charging control at http://www.incognito.com/products/active-broadband/. Continue Reading

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Are Lawful Intercept Requests Keeping You Up at Night?

It’s a familiar scenario that every service provider is likely to face: legal authorities request IP usage records and information about the subscribers associated with those IPs to fulfil lawful intercept or copyright infringement violations. Given the sensitive nature of these requests, it is vital that the information you provide is completely accurate. Can you make that guarantee? Continue Reading

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Prepaid Services — Increasing Revenue and Improving QoS without Inflating CAPEX

Like any good business, communication service providers (CSPs) are constantly searching for new ways to increase average revenue per user (ARPU). For a long time this was achieved by offering new service options such as IPTV or mobile subscriptions, which could be packaged into an Internet services contract to increase monthly charges. The challenge with this method of back-to-base is that at a certain point subscribers are going to turn down service enhancements that either aren’t affordable, or they may decide they don’t need anything beyond triple-play and become a static source of revenue. In addition, the trend towards all-IP services has resulted in long-time subscribers dropping traditional video and phone subscriptions in favour mobile data and over-the-top (OTT) content. Continue Reading

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Improve CSR Performance Through Gamification

This blog was co-authored with Maik Hassel, Product Manager at Incognito

What are your biggest support costs? For most service providers, maintaining high quality support through a call center can be difficult — and expensive. Although the purpose of a customer service representative (CSR) is to provide assistance to subscribers, containing costs is one of the major goals at most call centers. Continue Reading

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Capacity Planning Survey: Are Your Numbers Accurate?

Better management of network congestion and accurate capacity planning is crucial for keeping your customers’ happy, but inaccurate data and manual processes are slowing down organizational decisions for network capacity upgrades.

While voice, video, and Internet bandwidth usage continues to skyrocket, accurate capacity planning for broadband networks has become a vital topic in the industry. Continue Reading

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Best Practices for Usage Based Billing

For those of us who have been involved in usage based billing since the early 2000’s, 2016 feels like “deja vu all over again”. While this is the year Internet service providers globally began to embrace usage tiered services, Canadian service providers pioneered usage based billing over 5 years ago and there are many lessons to be learned from their pioneering efforts. Continue Reading

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4K, HDR, and Your Network

Every major technology player in the market, from makers of mobile phones to TVs, action cameras, drones, and video streaming applications, have already released support for 4K video. Google just announced its latest gadget collection, which includes the new Pixel phone that will back everything up in the cloud with unlimited space — including all your 4K videos. It has also launched a new $90 Chromecast Ultra that will make 4K streaming possible and affordable for more people than ever before.

I think you get the picture — and it’s a 4K picture. Continue Reading

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Beyond TR-069: How Active Monitoring Improves QoE for End Users

Subscriber quality of experience (QoE) can be difficult to quantify. A variety of factors both inside and outside the customer premises can affect a subscriber’s service — and unfortunately, not all of these can be controlled. For instance, within the home network, there may be signal blockage or range issues affecting the service of a WiFi connected device, while outside the network there may be channel interference caused by nearby cell towers or even neighboring networks.

How can network operators and administrators adequately understand the factors affecting a subscriber’s QoE if they are unable to see the external factors impacting service quality? Continue Reading

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