Posts on QoE

Your source for opinion and insight on the latest trends on QoE.

Be Agile or Be Edged Out: “Live” from TM FORUM 2017

I like a conference that’s “Live”. Not just a lively crowd coalescing together to passionately discuss and debate matters of common interests, but more so in the sense of physical presence: things you can feel and touch. In the case of the TM Forum Live! 2017 event, held last week at Nice, France, it’s the Catalyst Pavilions where innovative solutions, best practices, and even exploratory experimentations were on full display. Continue Reading

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Service quality management: finding hidden problems on your network

Where do most quality of service issues occur in the network?

If you guessed within the customer premises, you’d be right.  More than half of all service issues occur within the customer premises, with everything from signal blockage, range restrictions, or outside network channel interference affecting service quality.

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What Fixed Broadband Can Learn From Mobility About Fair Unlimited Services

Unlimited mobile data is seeing a resurgence, with all major carriers in the USA offering some form of unlimited services. Looking at these next generation unlimited services reveals innovation lessons that are relevant to fixed broadband providers who are attempting to address exponential growth in bandwidth consumption. Continue Reading

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Tradeshow Recap: Mobile World Congress 2017

The trek to the tech mecca was on last week in Barcelona for Mobile World Congress. Of course, the news, the hype, and the crowd are all mind-bogglingly big! One piece of news that caught my eye the first day was when one of the speakers threw out a piece of data: In the eyes of consumers, mobile operators’ reputations trend just above the tobacco industry!

That’s not very good. So, what gives? Continue Reading

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The Wired Operator in a Wireless World, Part 3: Offering Tailored Promotions to Improve Return on Investment

Visibility into usage habits and trends makes it easier to understand what new products should be offered, and to whom. With the right solution, you can identify when a customer should be offered a different package or media access, or a trial upgrade to better suit their bandwidth utilization history, traffic hours, traffic type, and subscriber type (business or residential). Continue Reading

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High Availability and Disaster Recovery 101

In a practical example, centralized lease solutions are used by many OSS/BSS services to perform lease lookups. These can be used for legal, troubleshooting, and ultimately even billing. Being able to perform lease lookups is a critical component in the overall provisioning of services to a subscriber. But what would happen if services are unreachable? Continue Reading

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The Wired Operator in a Wireless World, Part 2: Self-Driving Networks

Let’s face it, providing broadband services is more than just provisioning a gateway. No gateway is the same, provides the same management interfaces, or supports the latest protocol of the respective access technology. Beyond the various nuances at the end of the day, there are specific business drivers that need to be solved: be it providing a new MPLS circuit, activating community WiFi, provisioning telephony, enabling a new service, or providing proactive care. Today’s operators are keenly aware of the need for service agility. Automation is key to ensuring agile and reliable service. Continue Reading

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The Wired Operator in a Wireless World, Part 1: Subscriber-Aware Network Intelligence

Converged access networks are becoming the norm for today’s communication service provider (CSP), as the traditional wireline and fiber operators look to support the changing needs of their customers in an increasingly wireless world. What does a converged network look like for the subscriber when it includes a transparent layer offering seamless handoff between wireless and wired access? How does the CSP provide that seamless world between the wireless access within the home and abroad? Continue Reading

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“To Geo or Not to Geo…”?

I’m often asked by operators whether georedundancy is a necessary requirement for provisioning systems. While I’d like to be able to give a clear yes or no answer, the reality is a little more complicated.

Georedundancy refers to the physical separation of data centers between geographic locations. The argument for georedundancy is that it provides resiliency against catastrophic events and natural disasters, such as fires, tornadoes, or other situations that might cause you to lose a data center for a period of time. By physically separating your servers in geographically diverse data centers, you can be sure to have one location up and running, even if the other one fails. Continue Reading

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