Global Internet penetration is at an all time high, with rates in mature markets such as North America and Europe exceeding 80%. These statistics indicate clearly that demand for IP services is being met wherever it’s needed, but how can operators continue to maximize profits as markets become more and more saturated? Continue Reading
Think your organization is exempt from in-house network abuse? Think again. A CFCA Global Fraud Survey of communication service providers found that dealer fraud was one of the top five methods of fraud, costing $US 3.35 billion annually.
In this scenario, customer service representatives (CSRs) or administrators with access to account information may upgrade friends or family to a premium service package or even provide free access to services. Continue Reading
Last summer, the Federal Communications Commission (FCC) imposed new rules on carriers that intend to turn off copper networks and replace them with fiber, but said that carriers should feel free to make the switch as long as they keep providing the same service to customers. Continue Reading
Adding multiple layers of security is essential for any DOCSIS network. Service theft represents not only a lost revenue opportunity, but also may affect a provider’s bandwidth capacity, reducing quality of service for paying subscribers.
With this is mind, Incognito has implemented various security measures into our fraud protection solution to protect MSPs from threats like hacking and attacks, theft of service or speed boosts, and DoS attacks. These features include: Continue Reading
In an age where providers are trying to increase their average revenue per user (ARPU), they must arm themselves to fight service theft. There is no ARPU to increase when there is no revenue collected from a subscriber. Furthermore, service theft can affect quality of experience (QoE) on a network and require further investment to ensure QoE remains high for paying customers. Although service theft has become harder to perform, it is still a major problem. Operators must avoid taking a reactive approach to revenue assurance by finding a solution that can identify and protect their networks from service theft. Continue Reading
Over-the-top services are popular with subscribers but a hassle for operators. After thinking about and discussing this topic over the past few months, it’s clear that there is no silver bullet. What may work in one market may not be the right solution in another market. For example, simply telling customers that you are planning to charge more when they surpass a predetermined threshold can cause a lot of controversy in certain regions. Netflix Chief Content Officer Ted Sarandos even went as far as calling it a “human rights violation,” describing the broadband caps implemented by ISPs in Canada. Before you jump on the bandwagon and mirror other providers’ billing policies, you should do your homework about your own environment. Here are three tips that will guide you in the research process: Continue Reading