By now, most service providers are aware that IPv4 is a limited resource that needs to be used efficiently. Preparations are well underway to move towards an IPv6 future, but for operators who are v6-ready, there is a different problem: how do you know how much of your space is used? The constraints are different, but you still need to know this information. How do you measure the usage of something that is essentially unlimited? Continue Reading
Last week we investigated how rich data derived from TR-069 can be used to optimize the service quality of a single access point (AP) within the subscriber premises.
Often a service provider will control multiple APs within a multi-dwelling unit, university campus, or other public space. This opens up new doors for optimizing service quality — instead of simply optimizing a single AP, you are now able to control other APs in the vicinity as well. Continue Reading
As we have seen in the first installment of this series, TR-069 offers unprecedented visibility into the customer premises network to highlight devices beyond the gateway, and in the case of WiFi, the issues affecting service quality. Continue Reading
Subscribers today expect to be connected at all times with exceptional service quality. For communication service providers operating in urban environments, multi-dwelling units (MDUs) are a big cause for concern.
Delivering consistently high WiFi service quality in high-density environments is a challenge. The sheer number of nearby access points, electronics, and outside influences can result in a host of WiFi service quality issues that are difficult to diagnose without visibility into the customer premises. Issues affecting WiFi service quality in MDUs may include: Continue Reading
In a 2016 survey on broadband consumer quality of experience (QoE), 31% of subscribers said that Wi-Fi reliability directly influences their decision to recommend a service provider to a friend of peer. Despite of the high favorability that subscribers have to the technology, and the keen interest operators have shown to leverage Wi-Fi for video distribution within the premises, Wi-Fi is among the most heavily received quality issues reported to service provider call centers. Continue Reading