Posts on Service Orchestration

Your source for opinion and insight on the latest trends on Service Orchestration.

Prepaid Services — Increasing Revenue and Improving QoS without Inflating CAPEX

Like any good business, communication service providers (CSPs) are constantly searching for new ways to increase average revenue per user (ARPU). For a long time this was achieved by offering new service options such as IPTV or mobile subscriptions, which could be packaged into an Internet services contract to increase monthly charges. The challenge with this method of back-to-base is that at a certain point subscribers are going to turn down service enhancements that either aren’t affordable, or they may decide they don’t need anything beyond triple-play and become a static source of revenue. In addition, the trend towards all-IP services has resulted in long-time subscribers dropping traditional video and phone subscriptions in favour mobile data and over-the-top (OTT) content. Continue Reading

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Best Practices for Usage Based Billing

For those of us who have been involved in usage based billing since the early 2000’s, 2016 feels like “deja vu all over again”. While this is the year Internet service providers globally began to embrace usage tiered services, Canadian service providers pioneered usage based billing over 5 years ago and there are many lessons to be learned from their pioneering efforts. Continue Reading

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Vendor Checklist: What to Look for Under the Hood

When comparing similar software solutions within the communications industry, there are a number of considerations that are crucial for making a final decision on which product to select. The main decision, obviously, is whether the solution supports the functionality that is required to achieve your primary goal. However, there are a number of other common factors that must be considered at a later stage in the procurement process. Continue Reading

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Service Plans: Conveying the Value Between Tiers to Subscribers

Recently, I found myself in Japan for the first time and got to experience its exhaustively thorough public transportation network firsthand. The operators put a lot effort into ensuring not just safety, but also timeliness and comfort. At the pinnacle of the Japanese transportation network we have the Shinkansen, also known as the bullet train. Being a visitor, I had the privilege of purchasing a Japan Rail Pass, which allows unlimited use of most lines for a specific duration. Continue Reading

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What OSS Forest?

It may sound simple but sometimes when we’ve worked in an organization for a long time, we can miss the obvious. It’s a sentiment captured well in the saying “cannot see the forest for the trees”. How does this apply to a business? Well, the reason that we go into business is to make money. It’s pretty obvious, right? However, I’ve noticed that sometimes different departments can get so wrapped up in the day-to-day running of the business that the bigger picture can be missed.

Even if the day-to-day operations of a business runs smoothly, it doesn’t automatically mean that the company will be profitable. The key to success is to identify areas that will either generate or save money. For a service provider, this can mean many things. Continue Reading

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Virtualizing the Gateway – How CSPs are revolutionizing the network edge

In the Great SDN Expectations blog, the first in a series discussing the technologies of the future service network, we introduced the basic constructs of what Software Defined Networks mean to the platforms at the heart of the Communication Service Provider (CSP) network today. SDN itself represents a deconstructed view of current switching and routing architectures providing the abstractions of control from dataplane. With this newfound control, the industry is leveraging multiple virtualization strategies to build out public, private, and hybrid cloud architectures, delivering multiple new application services to the market.   Continue Reading

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Great SDN Expectations

For many in the Cable industry, the Software Defined Network (SDN) continues to evade a precise definition, only to be further complicated when understanding its relationship to Network Function Virtualization (NFV). In this series of blog posts on SDN and NFV, we will explore both of these key topics in terms of their relationship to one another and the new products they enable. Continue Reading

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A Technical Guide to DOCSIS 3.1 and Beyond – Part. 3: The Future of DOCSIS

In my last two posts of the Technical Guide to DOCSIS 3.1, we explored both the bandwidth capacity increases, and the technical advantages enabled by DOCSIS 3.1. Over the next few years, we will start to see wide-scale commercial adoption of DOCSIS 3.1. But what happens next? DOCSIS 3.1 still has some faults that will need to be explored to further advance the communications industry. Continue Reading

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