Posts on Service Orchestration

Your source for opinion and insight on the latest trends on Service Orchestration.

The Wired Operator in a Wireless World, Part 1: Subscriber-Aware Network Intelligence

Converged access networks are becoming the norm for today’s communication service provider (CSP), as the traditional wireline and fiber operators look to support the changing needs of their customers in an increasingly wireless world. What does a converged network look like for the subscriber when it includes a transparent layer offering seamless handoff between wireless and wired access? How does the CSP provide that seamless world between the wireless access within the home and abroad? Continue Reading

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Where’s my WiFi, Dad?

Kids have everything these days. Ok, maybe not everything, but they have a lot more than I ever had growing up. That’s generally how it goes from generation to generation. The next generation benefits from the progress of the previous generation.

I laughed when my son sardonically exclaimed, “where’s my wifi, dad?” but it also hit a nerve. He was joking but it got me thinking, maybe I need to ensure that he appreciates all these free services that I’m paying for. Continue Reading

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“To Geo or Not to Geo…”?

I’m often asked by operators whether georedundancy is a necessary requirement for provisioning systems. While I’d like to be able to give a clear yes or no answer, the reality is a little more complicated.

Georedundancy refers to the physical separation of data centers between geographic locations. The argument for georedundancy is that it provides resiliency against catastrophic events and natural disasters, such as fires, tornadoes, or other situations that might cause you to lose a data center for a period of time. By physically separating your servers in geographically diverse data centers, you can be sure to have one location up and running, even if the other one fails. Continue Reading

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Zero-Touch Provisioning… Really?

Zero-touch provisioning (ZTP) — whatever does that mean?

Of course, it is another marketing term. I think the term “closer to zero touch provisioning” is probably a better term but CTZTP, as opposed to ZTP, is a bit more of a mouthful.

Whenever I hear terms that I’m not familiar with, I get struck by a bolt of curiosity. What is this new and shiny term that has just appeared as if from nowhere? Continue Reading

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Prepaid Services — Increasing Revenue and Improving QoS without Inflating CAPEX

Like any good business, communication service providers (CSPs) are constantly searching for new ways to increase average revenue per user (ARPU). For a long time this was achieved by offering new service options such as IPTV or mobile subscriptions, which could be packaged into an Internet services contract to increase monthly charges. The challenge with this method of back-to-base is that at a certain point subscribers are going to turn down service enhancements that either aren’t affordable, or they may decide they don’t need anything beyond triple-play and become a static source of revenue. In addition, the trend towards all-IP services has resulted in long-time subscribers dropping traditional video and phone subscriptions in favour mobile data and over-the-top (OTT) content. Continue Reading

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Best Practices for Usage Based Billing

For those of us who have been involved in usage based billing since the early 2000’s, 2016 feels like “deja vu all over again”. While this is the year Internet service providers globally began to embrace usage tiered services, Canadian service providers pioneered usage based billing over 5 years ago and there are many lessons to be learned from their pioneering efforts. Continue Reading

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Vendor Checklist: What to Look for Under the Hood

When comparing similar software solutions within the communications industry, there are a number of considerations that are crucial for making a final decision on which product to select. The main decision, obviously, is whether the solution supports the functionality that is required to achieve your primary goal. However, there are a number of other common factors that must be considered at a later stage in the procurement process. Continue Reading

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Service Plans: Conveying the Value Between Tiers to Subscribers

Recently, I found myself in Japan for the first time and got to experience its exhaustively thorough public transportation network firsthand. The operators put a lot effort into ensuring not just safety, but also timeliness and comfort. At the pinnacle of the Japanese transportation network we have the Shinkansen, also known as the bullet train. Being a visitor, I had the privilege of purchasing a Japan Rail Pass, which allows unlimited use of most lines for a specific duration. Continue Reading

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What OSS Forest?

It may sound simple but sometimes when we’ve worked in an organization for a long time, we can miss the obvious. It’s a sentiment captured well in the saying “cannot see the forest for the trees”. How does this apply to a business? Well, the reason that we go into business is to make money. It’s pretty obvious, right? However, I’ve noticed that sometimes different departments can get so wrapped up in the day-to-day running of the business that the bigger picture can be missed.

Even if the day-to-day operations of a business runs smoothly, it doesn’t automatically mean that the company will be profitable. The key to success is to identify areas that will either generate or save money. For a service provider, this can mean many things. Continue Reading

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Virtualizing the Gateway – How CSPs are revolutionizing the network edge

In the Great SDN Expectations blog, the first in a series discussing the technologies of the future service network, we introduced the basic constructs of what Software Defined Networks mean to the platforms at the heart of the Communication Service Provider (CSP) network today. SDN itself represents a deconstructed view of current switching and routing architectures providing the abstractions of control from dataplane. With this newfound control, the industry is leveraging multiple virtualization strategies to build out public, private, and hybrid cloud architectures, delivering multiple new application services to the market.   Continue Reading

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