The first fiscal quarter is a crucial time for any business executive. This is the time when meetings are held and strategies are set into motion, helping to shape the trends of the year ahead.
As the telecom industry continues to speed past an exhilarating 2016, it’s time to look at the new year. Here are my top three predictions for 2017: Continue Reading
2016 has been a dynamic year for network service providers. We’ve compiled a number of articles regarding the current state and future outlook of broadband service innovation. Let us know what you think of 2016 and what you are thinking about for service innovation in 2017.
Learn more about how Active Broadband can enable service innovation with policy and charging control at http://www.incognito.com/products/active-broadband/. Continue Reading
Like any good business, communication service providers (CSPs) are constantly searching for new ways to increase average revenue per user (ARPU). For a long time this was achieved by offering new service options such as IPTV or mobile subscriptions, which could be packaged into an Internet services contract to increase monthly charges. The challenge with this method of back-to-base is that at a certain point subscribers are going to turn down service enhancements that either aren’t affordable, or they may decide they don’t need anything beyond triple-play and become a static source of revenue. In addition, the trend towards all-IP services has resulted in long-time subscribers dropping traditional video and phone subscriptions in favour mobile data and over-the-top (OTT) content. Continue Reading
This blog was co-authored with Maik Hassel, Product Manager at Incognito
What are your biggest support costs? For most service providers, maintaining high quality support through a call center can be difficult — and expensive. Although the purpose of a customer service representative (CSR) is to provide assistance to subscribers, containing costs is one of the major goals at most call centers. Continue Reading
For those of us who have been involved in usage based billing since the early 2000’s, 2016 feels like “deja vu all over again”. While this is the year Internet service providers globally began to embrace usage tiered services, Canadian service providers pioneered usage based billing over 5 years ago and there are many lessons to be learned from their pioneering efforts. Continue Reading
Every major technology player in the market, from makers of mobile phones to TVs, action cameras, drones, and video streaming applications, have already released support for 4K video. Google just announced its latest gadget collection, which includes the new Pixel phone that will back everything up in the cloud with unlimited space — including all your 4K videos. It has also launched a new $90 Chromecast Ultra that will make 4K streaming possible and affordable for more people than ever before.
I think you get the picture — and it’s a 4K picture. Continue Reading
It’s almost time for the biggest telecom, media, and technology event of the year — the 2016 Broadband World Forum in London from October 18-20.
Not too sure what to expect from BBWF 2016? Read on to learn about the biggest broadband event of the year — and discover what to see, do, eat, and drink in London! Continue Reading
Key to the success for any business is the return on investment. Achieving a good return on investment depends a large amount on the support systems that are used to manage the customer services. Like all communication service providers, there are key challenges when rolling out fiber networks. Continue Reading
Subscriber portals typically provide users with the means to self-manage their services. This includes activities such as purchasing add-ons and reviewing usage. In some deployments, the subscriber portal can also configure and troubleshoot devices without having to log into a separate control panel that usually has a completely different user interface. This single interface approach keeps things tidy and done right, a subscriber portal can play a major factor in improving Quality of Experience. In this blog post, we look at some core considerations needed in a subscriber portal. Continue Reading
It’s the gold medal race, the one you’ve been waiting for all day. You and your workmates huddle around the screen, anticipation building as you wait for the start. All eyes are on the favorite, your country’s rising star and the hope of the nation. Continue Reading