The first fiscal quarter is a crucial time for any business executive. This is the time when meetings are held and strategies are set into motion, helping to shape the trends of the year ahead.
As the telecom industry continues to speed past an exhilarating 2016, it’s time to look at the new year. Here are my top three predictions for 2017: Continue Reading
Subscriber portals typically provide users with the means to self-manage their services. This includes activities such as purchasing add-ons and reviewing usage. In some deployments, the subscriber portal can also configure and troubleshoot devices without having to log into a separate control panel that usually has a completely different user interface. This single interface approach keeps things tidy and done right, a subscriber portal can play a major factor in improving Quality of Experience. In this blog post, we look at some core considerations needed in a subscriber portal. Continue Reading
It’s the gold medal race, the one you’ve been waiting for all day. You and your workmates huddle around the screen, anticipation building as you wait for the start. All eyes are on the favorite, your country’s rising star and the hope of the nation. Continue Reading
Last week we investigated how rich data derived from TR-069 can be used to optimize the service quality of a single access point (AP) within the subscriber premises.
Often a service provider will control multiple APs within a multi-dwelling unit, university campus, or other public space. This opens up new doors for optimizing service quality — instead of simply optimizing a single AP, you are now able to control other APs in the vicinity as well. Continue Reading
As we have seen in the first installment of this series, TR-069 offers unprecedented visibility into the customer premises network to highlight devices beyond the gateway, and in the case of WiFi, the issues affecting service quality. Continue Reading
Subscribers today expect to be connected at all times with exceptional service quality. For communication service providers operating in urban environments, multi-dwelling units (MDUs) are a big cause for concern.
Delivering consistently high WiFi service quality in high-density environments is a challenge. The sheer number of nearby access points, electronics, and outside influences can result in a host of WiFi service quality issues that are difficult to diagnose without visibility into the customer premises. Issues affecting WiFi service quality in MDUs may include: Continue Reading
In a 2016 survey on broadband consumer quality of experience (QoE), 31% of subscribers said that Wi-Fi reliability directly influences their decision to recommend a service provider to a friend of peer. Despite of the high favorability that subscribers have to the technology, and the keen interest operators have shown to leverage Wi-Fi for video distribution within the premises, Wi-Fi is among the most heavily received quality issues reported to service provider call centers. Continue Reading
In major urban centers across North America, finding a public WiFi signal is about as easy as finding a Starbucks; which, actually offers WiFi service to its patrons at no additional cost. This partnership makes sense when you consider 75% of people say one week without WiFi would leave them grumpier than one week without coffee — why not serve both in the same place? Continue Reading
Cord cutting. The term is often attributed to subscribers cancelling their TV service. Often, it is replaced with a comparable over-the-top (OTT) service, or a combination of various services such as Netflix and MLB.TV to cover specific demands. The obvious effect to this is that an increasing number of services now rely on the data pipe, and bandwidth consumption across all networks is growing with no signs of stopping. But the TV cable is not the only cord being cut. Almost all devices today ship with WiFi connectivity — and many new devices no longer accept an Ethernet cable. Continue Reading
Many years ago if you wanted to ensure a smooth connection to the Internet you’d grab the CAT5 cable. Fast forward to today and we see that WiFi standards have continued to improve and the hardware is just getting better. There are now few applications where the wired connection is a must, especially in the household. The wired connection might still give you that edge you need in an online game, but it’s no longer necessary. Not having to be tethered to an Ethernet port or to have a cable drop in the drywall is very convenient. Continue Reading