Let’s face it, providing broadband services is more than just provisioning a gateway. No gateway is the same, provides the same management interfaces, or supports the latest protocol of the respective access technology. Beyond the various nuances at the end of the day, there are specific business drivers that need to be solved: be it providing a new MPLS circuit, activating community WiFi, provisioning telephony, enabling a new service, or providing proactive care. Today’s operators are keenly aware of the need for service agility. Automation is key to ensuring agile and reliable service. Continue Reading
Converged access networks are becoming the norm for today’s communication service provider (CSP), as the traditional wireline and fiber operators look to support the changing needs of their customers in an increasingly wireless world. What does a converged network look like for the subscriber when it includes a transparent layer offering seamless handoff between wireless and wired access? How does the CSP provide that seamless world between the wireless access within the home and abroad? Continue Reading
Kids have everything these days. Ok, maybe not everything, but they have a lot more than I ever had growing up. That’s generally how it goes from generation to generation. The next generation benefits from the progress of the previous generation.
I laughed when my son sardonically exclaimed, “where’s my wifi, dad?” but it also hit a nerve. He was joking but it got me thinking, maybe I need to ensure that he appreciates all these free services that I’m paying for. Continue Reading
The first fiscal quarter is a crucial time for any business executive. This is the time when meetings are held and strategies are set into motion, helping to shape the trends of the year ahead.
As the telecom industry continues to speed past an exhilarating 2016, it’s time to look at the new year. Here are my top three predictions for 2017: Continue Reading
Subscriber portals typically provide users with the means to self-manage their services. This includes activities such as purchasing add-ons and reviewing usage. In some deployments, the subscriber portal can also configure and troubleshoot devices without having to log into a separate control panel that usually has a completely different user interface. This single interface approach keeps things tidy and done right, a subscriber portal can play a major factor in improving Quality of Experience. In this blog post, we look at some core considerations needed in a subscriber portal. Continue Reading
It’s the gold medal race, the one you’ve been waiting for all day. You and your workmates huddle around the screen, anticipation building as you wait for the start. All eyes are on the favorite, your country’s rising star and the hope of the nation. Continue Reading
Last week we investigated how rich data derived from TR-069 can be used to optimize the service quality of a single access point (AP) within the subscriber premises.
Often a service provider will control multiple APs within a multi-dwelling unit, university campus, or other public space. This opens up new doors for optimizing service quality — instead of simply optimizing a single AP, you are now able to control other APs in the vicinity as well. Continue Reading
As we have seen in the first installment of this series, TR-069 offers unprecedented visibility into the customer premises network to highlight devices beyond the gateway, and in the case of WiFi, the issues affecting service quality. Continue Reading
Subscribers today expect to be connected at all times with exceptional service quality. For communication service providers operating in urban environments, multi-dwelling units (MDUs) are a big cause for concern.
Delivering consistently high WiFi service quality in high-density environments is a challenge. The sheer number of nearby access points, electronics, and outside influences can result in a host of WiFi service quality issues that are difficult to diagnose without visibility into the customer premises. Issues affecting WiFi service quality in MDUs may include: Continue Reading
In a 2016 survey on broadband consumer quality of experience (QoE), 31% of subscribers said that Wi-Fi reliability directly influences their decision to recommend a service provider to a friend of peer. Despite of the high favorability that subscribers have to the technology, and the keen interest operators have shown to leverage Wi-Fi for video distribution within the premises, Wi-Fi is among the most heavily received quality issues reported to service provider call centers. Continue Reading