Like any business, service providers must constantly evaluate the success of their operations. For implementations and installments, this is usually done by setting a strategic objective and then measuring progress made towards completion. But for operational teams, success is often measured by the repeated achievement of daily goals aligned to corporate objectives. Setting these benchmarks and collecting this data is accomplished by frequently running key performance indicators (KPIs).
Internet service providers use KPIs as a way to assess the performance of organizations, business units, or systems on an ongoing basis. But building KPIs out of a mountain of reports and spreadsheets means delayed and inaccurate views of delivery performance. That’s why operators need complete flexibility to customize KPIs that are available in real time, all the time.
Here the 3 keys to unlock your operational performance:
Operators need the ability to create KPIs that turn volumes of data into meaningful information. To ensure that KPIs reflect the needs of a unique business model, your KPI platform must enable accurate user-defined scripting to gather the data. Dedicated KPI application programming interfaces (APIs) allow the measurement of new values, and then information can be returned through the system. Your platform must give all common stakeholders an accurate view of collected information with on-demand reports, like calculating the average signal to noise ratio over a given time period, because it doesn’t matter how good your data is if nobody agrees on it.
Finally, to easily understand KPIs, users must have the ability to define all necessary metadata — names, descriptions, thresholds, trending, grouping, etc. — that will help them put meaningful terms toward measuring the success of their own operations. No matter how accurate your KPIs are, or how relevant the information they measure is, if they are not defined in relatable terms they do not facilitate at-a-glance decision making. A KPI platform needs customizable names and groups, so views of IPTV KPIs can be kept independently from subscriber gateway KPIs. This provides the fastest route for data analysis.
Your network already contains the pivotal information needed for evaluating operational success. Now it’s time to customize the key to unlocking it with reportable, manageable and intuitive KPIs.
Learn how using KPIs to unlock network data can help you go Beyond Traditional WiFi