The QoE Survey: Are You Falling Short of Your Customer’s Expectations?

Touching Performance List

Slow. Expensive. Unresponsive. These are some of the common service complaints levelled at communication service providers — could your subscribers be thinking this too?

Improving and maintaining subscriber quality of experience (QoE) is essential to retain your customers in a competitive and changing landscape. Unfortunately, providers may fall short of customer expectations because they have no idea:

  • What usage patterns emerge and where bandwidth congestion occurs on the network at different times of day
  • Whether bandwidth capacity is being used effectively or if infrastructure upgrades are required
  • Whether issues within the customer premises are affecting connectivity
  • How to offer flexible service packages that are tailored to individual accounts

Where do you rank in the QoE stakes? Take this 5-minute survey and receive a free copy of the final results.

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