Slow. Expensive. Unresponsive. These are some of the common service complaints levelled at communication service providers — could your subscribers be thinking this too?
Improving and maintaining subscriber quality of experience (QoE) is essential to retain your customers in a competitive and changing landscape. Unfortunately, providers may fall short of customer expectations because they have no idea:
- What usage patterns emerge and where bandwidth congestion occurs on the network at different times of day
- Whether bandwidth capacity is being used effectively or if infrastructure upgrades are required
- Whether issues within the customer premises are affecting connectivity
- How to offer flexible service packages that are tailored to individual accounts
Where do you rank in the QoE stakes? Take this 5-minute survey and receive a free copy of the final results.