VANCOUVER, BC (June 30, 2010) – In an effort to further enhance its customer support service, Incognito Software has promoted Munir Allibhai to Support Account Manager. In his new role as the Support Account Manager, Munir will manage Incognito resources for the fastest possible resolution to complex customer technical cases or outage situations, work with customer project management teams to keep deployment projects on track and on schedule as well as ensure that regular and structured communications are maintained with his accounts.
“Here at Incognito, we are always striving to provide the best customer support experience possible. As a Senior Support Engineer at Incognito, Munir has excelled at building customer relationships and understanding their unique requirements. As Support Account Manager, Munir’s primary focus is to ensure there is two-way communication between our customers and Incognito Support. His goal is to be the customers’ advocate within the company to ensure all their needs are met.”
Munir has been working in a customer support role in the IT industry for over 7 years and has been with Incognito since 2006, most recently working as a Senior Support Engineer. He is a native of Vancouver, BC and a graduate in Computer Science from the University of Victoria.
For more information on the new Support Account Manager Position please contact Incognito Support.
About Incognito Software Systems Inc.
Incognito Software Systems provides end-to-end device provisioning, service activation, and resource management solutions for communication service providers. Incognito streamlines every step of the service fulfillment process with a turnkey fiber solution that provides fast entry to the fiber market for greenfield and established operators alike. By simplifying back-office automation and offering a unified service catalog, Incognito enables best-in-class service fulfillment and customer experience assurance. Since 2014, Incognito has been part of Volaris Group, an operating group of software and services provider Constellation Software Inc. More than 160 million subscribers worldwide are currently provisioned by solutions from Incognito.