Vancouver, BC (April 17, 2007) – Incognito Software today announced that Insight Communications, the ninth largest cable provider in the US, has deployed its device provisioning solution to enable service for Insight’s rapidly growing population of high-speed data and VoIP customers.
Insight selected Incognito’s Broadband Command Center provisioning solution to gain the reliability and enhanced functionality required for carrier-grade VoIP services. The system automates provisioning of DOCSIS cable modems and PacketCable and SIP multimedia termination adapters (MTAs). Additionally, Incognito’s IP address management (IPAM) solution, Address Commander, was selected to allocate address space to commercial services customers and produce IP address utilization reports required for ARIN (American Registry for Internet Numbers).
“Our highest priority is always customer satisfaction, which means offering our customers the most choice and convenience possible,” said Bam Liem, Insight’s vice president, advanced services engineering. “We needed fast, reliable software that could rapidly respond to customer requests, and we selected Incognito because of its performance and dependability. The automation of provisioning functions also frees up more time for our local customer support teams to answer other types of calls.”
Patricia Steadman, CEO of Incognito, added, “This project represents significant recognition of Incognito’s provisioning and IPAM systems, which are designed to meet the reliability and scalability demands of complex, carrier-grade networks. Additionally, as great as the software is, you can never predict all the issues that may occur during integration, and that is why you need a company standing behind its products. Incognito Software partners with its customers to achieve tangible results from each deployment. Working within Insight’s quick migration schedule, we dedicated senior staff to resolving all system challenges and ensure a successful implementation.”
About Insight Communications
Insight Communications is the 9th largest cable operator in the United States, with approximately 1.4 million customer relationships in the four contiguous states of Illinois, Kentucky, Indiana and Ohio. Insight offers bundled, state-of-the-art analog and digital video, high-speed Internet and voice telephony services to its customers.
About Incognito Software Systems Inc.
Incognito Software Systems provides end-to-end device provisioning, service activation, and resource management solutions for communication service providers. Incognito streamlines every step of the service fulfillment process with a turnkey fiber solution that provides fast entry to the fiber market for greenfield and established operators alike. By simplifying back-office automation and offering a unified service catalog, Incognito enables best-in-class service fulfillment and customer experience assurance. Since 2014, Incognito has been part of Volaris Group, an operating group of software and services provider Constellation Software Inc. More than 160 million subscribers worldwide are currently provisioned by solutions from Incognito.
Incognito Software Systems Inc.
604 688 4332