Incognito Software Systems Survey Finds Only One-Third of Subscribers Would Recommend Their Broadband Service Provider
Inadequate service speed, reliable WiFi and pricing options found to be the three greatest reasons for dissatisfaction
Vancouver, B.C. – May 3, 2016 – Incognito Software Systems, a global provider of solutions for communication service providers, today released “The 2016 Incognito Broadband Consumer Quality of Experience (QoE) Survey”, which explores subscribers’ level of satisfaction with their broadband service provider. Although the survey finds that only 34 percent of subscribers are likely to recommend their provider, the results suggest that the largest and most frequent issues subscribers have can be both identified and addressed with the proper tools.
With broadband service providers in America routinely ranking the lowest on yearly American Consumer Satisfaction Indexes, Incognito™ conducted its survey to better understand not just the level of dissatisfaction among broadband consumers, but also the reasons behind it. Incognito polled broadband users throughout the United States – encompassing every region of the mainland and every adult age bracket – to obtain 799 complete responses. Notable findings of the survey include: