Suddenlink Stays Ahead of Subscriber Demand with Device Provisioning and IP Address Management from Incognito

Top 10 Cable Operator Implements Broadband Command Center and Address Commander from Incognito Software to Improve User Experience for 1.4 Million Subscribers

Vancouver, B.C. – October 2, 2013 – Incognito Software, a global provider of broadband software provisioning and service activation solutions, today announced that Suddenlink Communications, one of the largest cable operators in the United States, is using Broadband Command Center and Address Commander from Incognito Software to provision and manage IP addresses for its approximately 1.4 million subscribers. In addition to being able to quickly provision and activate new video, voice and data services on its network, this deployment will also allow Suddenlink to identify and reclaim unused or stale IPv4 IP addresses, while also preparing its network for a gradual migration to IPv6.

As the seventh largest cable operator in the country, Suddenlink offers TV, Internet, phone and other services to its residential and commercial customers. In its ongoing efforts to provide fast, reliable communications, Suddenlink began its search for an automated device provisioning and IP address management solution that could not only accommodate the ever-increasing number of new subscribers and devices being added to its network on a regular basis, but also seamlessly integrate with the company’s existing device monitoring, network troubleshooting, data reporting and other back office systems.

“After a competitive review, we chose Incognito based on its on-site support, ability to customize the solution to our needs, and rapid migration,” said Rodney Lanham, vice president, technical operations at Suddenlink. “We now have the ability to quickly add new subscriber services while also being fully prepared for the increasingly widespread adoption of IPv6, which will keep us one step ahead as our needs – and the needs of our subscribers – continue to evolve.”

With Broadband Command Center from Incognito Software, Suddenlink can now support the latest standards and technologies, including DOCSIS®, PacketCable™, SIP, and IPv6, while also customizing its provisioning based on device type, location, service speed or quality, or other criteria. This increases the speed at which new services can be released, as well as improves the subscriber experience by reducing activation time. The addition of Address Commander from Incognito Software also allows Suddenlink to quickly identify and reclaim unused IPv4 addresses for subscriber devices, while also easily generating new IPv6 ones where needed.

“Analysts estimate that approximately 119 million connected devices will be installed in U.S. homes by 2015, which means that IPv4 addresses are becoming scarcer by the day, making it is no longer possible for service providers to manually track their IP addresses,” said Stephane Bourque, president and CEO of Incognito Software. “Employing an automated device provisioning solution that can also ensure reliable IP address management gives operators like Suddenlink a holistic view of their network to save them both time and money while still keeping their subscribers happy.”

More than 110 million subscribers are currently being provisioned by Incognito Software, which offers a wide range of feature-rich software that makes it an ideal solution for service providers who need room for growth. For more information, visit, or follow us on Twitter at @incognito_sfwr.

About Incognito Software

Incognito Software is a global provider of broadband software provisioning and service activation solutions that help monetize IP-based subscriber and commercial services. Broadband operators of all sizes worldwide – including half of the top ten cable operators – use our products to quickly and cost-effectively deploy high-reliability data, voice, and video networks. Incognito is recognized for its top-rated carrier-grade software, superior customer support, and partnerships with leading software and hardware vendors. For more information, please visit 

Media Contact

Maria-Christina Kolodziej
Davies Murphy Group

Miranda Pang
Incognito Software Systems Inc.
604 688 4332

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