By integrating this end-to-end system including the Incognito solution, Motorola enables VTR to streamline the ordering and provisioning process. With the proven Motorola video foundation in place, VTR can now offer its subscribers new interactive and digital services. We are proud to extend our relationship with VTR, and to work with an organization like Incognito to continue the Latin American digital revolution.
Our highest priority is always customer satisfaction, which means offering our customers the most choice and convenience possible. We needed fast, reliable software that could rapidly respond to customer requests, and we selected Incognito because of its performance and dependability. The automation of provisioning functions also frees up more time for our local customer support teams to answer other types of calls.
Our goals were to enhance customer service: reduce the number of steps it takes to bring customers online, and speed up the deployment of IP telephony and multimedia services. Incognito’s combination of product feature set, affordable price, and great technical support before and after our purchasing decision made all the difference. We were able to achieve our goals within budget, minimizing our investments in systems and resources and cutting the costs to provision customer premise equipment.
We wanted to offer an exceptionally reliable alternative to traditional telephone service, so we needed provisioning software that would help us launch VoIP services and get to market fast. At the same time, to make the services cost effective, we needed to ensure that setup was uncomplicated and all our operations would remain highly efficient. Incognito provided the performance and value we were looking for in a VoIP provisioning system.