Guides

  • Managing Residential and Industrial IoT

    Smart home applications are already here, and more consumer and industrial applications are coming soon. The first step towards preparing for the future is to adopt an open, device- and protocol-agnostic device management solution. Don’t be left behind.

  • SmartCSR: Next Generation Customer Care

    SmartCSR is designed to enable faster and more granular troubleshooting to reduce manual processes and improve issue resolution speeds for customer service representatives (CSRs). This system has completely eliminated the swivel chair for CSR agents. SmartCSR combines a fully configurable root-cause analysis flow with an integration platform that pulls data from multiple OSS/BSS sources, offering […]

  • Innovate Your Network Service Portfolio

    Today, most broadband services are sold as commodities based on speed and price. While this was entirely sufficient during the “go-go” days of exponential growth, it is no longer an equitable model for network service providers.

  • New Service Roll-Out Series: The Fundamentals of Prepaid Services Enablement

    Launching a prepaid service requires some fundamental B/OSS processes. The fact that it is prepaid can help reduce the complexity involved, but that is not to say that you do not need to consider all elements carefully. Get expert opinion on what you need to consider when launching prepaid services on an existing B/OSS architecture.

  • New Service Roll-out Series: Expose and Improve Wi-Fi Operational Quality to Enhance Subscriber QoE

    If DOCSIS, DSL, and Fiber are the dominant fixed-line last mile networks, than Wi-Fi is the dominant last hundred foot network. Operators have learned the Wi-Fi network supplied through a broadband gateway is itself an extension of their service and brand identity. The earliest days of this service defined the need to assist customers with […]

  • So You’ve Rolled Out a Fiber Network: What’s Next?

    Worldwide, demand for faster broadband speeds and better service experiences has sparked a new wave of access technology. Fiber optics leads the way due to its gigabit-per-second speeds and relatively inexpensive deployment costs; however, there’s more to deploying fiber than just building the network.

  • Save OPEX and Improve Subscriber QoE with Simple DOCSIS Firmware Management

    Reducing OPEX while systematically ensuring consistent quality of experience for subscribers is no easy feat. For operators looking for ways to improve DOCSIS firmware management, the challenge is to reduce downtime while ensuring subscribers receive necessary firmware updates that may be required for new services, devices, or just as part of regular upgrades.

  • Cut Manual Processes and Reduce Service Disruption Risks with DOCSIS Firmware Management

    In mid-to-large-sized organizations, deploying firmware updates to a wide network of end-user DOCSIS gateways is a long process that is prone to numerous service disruption errors. As a result of the work required and the risk of disruption to end-user services, many operators will simply put off updating firmware until it is critically necessary.

  • 5 Tactical Approaches to Revenue Assurance for Broadband

    The key to revenue assurance is to identify areas that either generate or save money. Implementing secure, end-to-end processes stops revenue leakage, avoids future issues, and enables an increased focus on proactive strategies to generate revenue. Get the guide to discover 5 tactical approaches for revenue assurance for service providers.

  • New Service Roll-out Series: Decreasing New Services Time-to-Market with SDN and NFV

    Service introduction velocity for operators has been an ongoing subject for many years. The ability to introduce any new service is the ability to define new products and generate new revenues. Some of the most significant developments in service orchestration, Software Defined Networks (SDN) and their relationships with Network Function Virtualization (NFV), are beginning to […]