The need to provide better QoE has been a major concern for broadband providers due to its direct influence on subscriber retention rates. But how well do you actually understand what influences your subscribers' QoE? Read this report to find out: where QoE falls short for subscribers, important service improvements subscribers' want, and much more!
Firmware management can be a hectic and highly stressful event — from people at home experiencing service interruptions, to network administrators and engineers working long hours to ensure that updates are rolled out according to plan.
CPE cloning, WiFi re-selling, CSR fraud and more — can you identify symptoms of network abuse on your network? Service theft and revenue leakage go hand-in-hand, with MSOs losing up to 5% of revenue each year to network abuse.