Usage billing is experiencing renewed interest as a fair and practical solution for managing broadband consumption growth. This white paper analyzes industry experiences over the past decade and provides valuable lessons in designing and managing this service model.
How the wireless industry impacts customer service issues and why this challenge is an opportunity to launch new services
Among all of the strategic challenges competing for network service providers’ (SPs) attention, nothing is more crucial to success in the day-to-day battle for market supremacy than finding a way to accelerate activation of new services and promotions.
Operators across the globe are attempting to improve customer loyalty and reduce churn rates by offering a better quality of experience (QoE) to their subscribers. But do operators understand what improving QoE really means? Is there a clear definition for this industry buzz word? This complimentary white paper addresses these questions and examines the common challenges that operators face when attempting to satisfy customer QoE needs.
DOCSIS 3.1 promises 10x capacity throughput and a range of technical benefits for cable providers and users alike. Examine the advantages, the hurdles to implementation, and what you need to consider to prepare your network for a DOCSIS upgrade in this complimentary white paper.
In a recent Dell report on Big Data, 89% of respondents with a Big Data initiative in progress reported significant improvements in their company’s decision making. This white paper examines the benefits of accurate automated Big Data intelligence solutions and explores the differences offered by the two main stream methods for Big Data collection, Internet Protocol Detail Record (IPDR) and Deep Packet Inspection (DPI).
Whether the subscriber is an individual or a business, reliable WiFi has never been more important — or more likely to fuel customer frustration. This paper examines three major WiFi-related challenges for service providers operating in complex environments and discusses how to overcome these challenges with the latest industry standards, including The Broadband Forum’s TR-069 protocol and extensions.
Cable MSOs face shrinking margins and higher network upkeep costs as more subscribers shift to IP-only plans. This white paper details the case for fair access policies – including usage-based pricing – in the cable broadband industry. The major challenges, benefits, and best practices of policy enforcement are examined, with a focus on examples from the North American market.
A special report on the state of IPv6-readiness in the communication service provider industry.
The surge in global Internet traffic is stressing broadband networks. In this environment, more multiple service operators (MSOs) are turning to Internet Protocol Detail Record (IPDR) to manage their high-speed data platforms and businesses. Enhanced features and back office integration can make an IPDR system even more effective by providing network intelligence for capacity planning, customer support, and new service rollouts.