White Papers

  • Future Proofing Cable Networks: DOCSIS 3.1 & Provisioning

    Discover whether an upgrade to DOCSIS 3.1 is the best way to achieve fiber-like speeds on your network, or whether you should shift to an all-fiber future.

  • Order Management: Understanding the Elements of End-to-End Service Fulfillment

    Subscriber service fulfillment is a complex undertaking involving many individual steps — and it’s often the first impression you make on new customers. Discover how to reduce OPEX and make a better first impression by downloading this complimentary white paper.

  • Usage Billing Best Practices

    Usage billing is experiencing renewed interest as a fair and practical solution for managing broadband consumption growth. This white paper analyzes industry experiences over the past decade and provides valuable lessons in designing and managing this service model.

  • The Wired Operator in a Wireless World

    How the wireless industry impacts customer service issues and why this challenge is an opportunity to launch new services

  • Eliminating the Swivel Chair with Universal Service Activation

    Among all of the strategic challenges competing for network service providers’ (SPs) attention, nothing is more crucial to success in the day-to-day battle for market supremacy than finding a way to accelerate activation of new services and promotions.

  • The Evolution of Subscriber QoE

    Operators across the globe are attempting to improve customer loyalty and reduce churn rates by offering a better quality of experience (QoE) to their subscribers. But do operators understand what improving QoE really means? Is there a clear definition for this industry buzz word? This complimentary white paper addresses these questions and examines the common challenges that operators face when attempting to satisfy customer QoE needs.

  • Are You Ready for DOCSIS 3.1?

    DOCSIS 3.1 promises 10x capacity throughput and a range of technical benefits for cable providers and users alike. Examine the advantages, the hurdles to implementation, and what you need to consider to prepare your network for a DOCSIS upgrade in this complimentary white paper.

  • IPDR vs. DPI: The Battle for Big Data

    In a recent Dell report on Big Data, 89% of respondents with a Big Data initiative in progress reported significant improvements in their company’s decision making. This white paper examines the benefits of accurate automated Big Data intelligence solutions and explores the differences offered by the two main stream methods for Big Data collection, Internet Protocol Detail Record (IPDR) and Deep Packet Inspection (DPI).

  • Beyond Traditional WiFi: 3 Top Challenges (And How You Can Solve Them)

    Whether the subscriber is an individual or a business, reliable WiFi has never been more important — or more likely to fuel customer frustration. This paper examines three major WiFi-related challenges for service providers operating in complex environments and discusses how to overcome these challenges with the latest industry standards, including The Broadband Forum’s TR-069 protocol and extensions.

  • Why You Shouldn’t Be Afraid of Implementing Fair Access Policies

    Cable MSOs face shrinking margins and higher network upkeep costs as more subscribers shift to IP-only plans. This white paper details the case for fair access policies – including usage-based pricing – in the cable broadband industry. The major challenges, benefits, and best practices of policy enforcement are examined, with a focus on examples from the North American market.