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Firmware Management: Recipe for Success

Simplify The Firmware Management Process

Firmware management can be a hectic and highly stressful event — from people at home experiencing service interruptions, to network administrators and engineers working long hours to ensure that updates are rolled out according to plan.

In many cases, deploying firmware updates is not worth the risk of interrupting your subscriber’s services or paying the resulting OPEX for support calls when interruptions do occur.

These interruptions can happen for a variety of reasons, such as:

  • Lack of vision into the current state of the device (eg. active or inactive)
  • Accidental subscriber interference
  • Inaccurate device configurations

Download the Recipe for Success comic to meet Jill, a subscriber who just wants to watch Netflix on her night off. Little does she know, a firmware update is about to ruin her plans…