Improve CSR troubleshooting and lower support costs with Smart CSR, a troubleshooting and integration platform that enables faster root cause analysis, smoother workflow, and enhanced subscriber QoE.
If DOCSIS, DSL, and Fiber are the dominant fixed-line last mile networks, than Wi-Fi is the dominant last hundred foot network. Operators have learned the Wi-Fi network supplied through a broadband gateway is itself an extension of their service and brand identity. The earliest days of this service defined the need to assist customers with […]
Operators across the globe are attempting to improve customer loyalty and reduce churn rates by offering a better quality of experience (QoE) to their subscribers. But do operators understand what improving QoE really means? Is there a clear definition for this industry buzz word? This complimentary white paper addresses these questions and examines the common challenges that operators face when attempting to satisfy customer QoE needs.
Firmware management can be a hectic and highly stressful event — from people at home experiencing service interruptions, to network administrators and engineers working long hours to ensure that updates are rolled out according to plan.
Whether the subscriber is an individual or a business, reliable WiFi has never been more important — or more likely to fuel customer frustration. This paper examines three major WiFi-related challenges for service providers operating in complex environments and discusses how to overcome these challenges with the latest industry standards, including The Broadband Forum’s TR-069 protocol and extensions.
Subscribers today expect to be connected at all times with exceptional service quality. For communication service providers operating in high-density, urban environments, multi-dwelling units (MDUs) are a big cause for concern. How can you guarantee a high WiFi QoE for your MDU subscribers when you can’t control the factors influencing their service?
Robust, easily accessible Internet is no longer optional for businesses — it’s a necessity. From large workforces looking for reliable ways to collaborate wirelessly to small-to-medium businesses offering WiFi to their staff and customers, businesses are increasingly looking for service providers that offer reliable managed WiFi solutions. How can you ensure a seamless WiFi experience for your business customers without driving up operational costs?
A Devicescape survey reported that 88% of customers see WiFi as a commodity that should be available everywhere, all the time. To meet this demand, service providers have deployed public WiFi hotspots to add value to their existing service packages. But how can service providers ensure that public WiFi hotspots are running at optimal performance? The major challenges, configuration best practices, and continual optimization techniques are explored.
Looking for a way to reduce operational costs and streamline the firmware update process? Gain an organized database of your entire CPE network and schedule automated end-to-end firmware management processes while retaining full visibility over device statuses — even while updates occur.
Ensure the best WiFi service quality in high-density environments with a remote device management solution that enables automatic interference detection, advanced analytics, and intelligent responses to network changes.