In an increasingly competitive landscape, service providers look to increase the flexibility of their networks and improve accessibility for a growing subscriber base. Offering service choices over the increasingly popular wireless standard 4G LTE can help improve network outreach, but fulfilling the services is only a start.
How can you gain a 360 degree view of the customer experience? From subscriber onboarding to proactive service quality management to enabling self-care, discover how you can enhance every step of the subscriber service lifecycle.
Looking for a way to reduce operational costs and streamline the firmware update process? Gain an organized database of your entire CPE network and schedule automated end-to-end firmware management processes while retaining full visibility over device statuses — even while updates occur.
Break into the residential broadband market with your LTE infrastructure.
SNMP Genie enables you to extend visibility and support of TR-069 to all customer premises devices with one central management solution.
How can you maintain consistent quality of service to increase customer satisfaction? An end-to-end service quality management (SQM) solution makes it easier to diagnose issues at every stage of the service journey with proactive and reactive care.
If DOCSIS, DSL, and Fiber are the dominant fixed-line last mile networks, than Wi-Fi is the dominant last hundred foot network. Operators have learned the Wi-Fi network supplied through a broadband gateway is itself an extension of their service and brand identity. The earliest days of this service defined the need to assist customers with […]
Operators across the globe are attempting to improve customer loyalty and reduce churn rates by offering a better quality of experience (QoE) to their subscribers. But do operators understand what improving QoE really means? Is there a clear definition for this industry buzz word? This complimentary white paper addresses these questions and examines the common challenges that operators face when attempting to satisfy customer QoE needs.
Firmware management can be a hectic and highly stressful event — from people at home experiencing service interruptions, to network administrators and engineers working long hours to ensure that updates are rolled out according to plan.
Whether the subscriber is an individual or a business, reliable WiFi has never been more important — or more likely to fuel customer frustration. This paper examines three major WiFi-related challenges for service providers operating in complex environments and discusses how to overcome these challenges with the latest industry standards, including The Broadband Forum’s TR-069 protocol and extensions.